Actuary‑Driven Reservations & Data Insights Specialist

Munich Re Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Flexible WFH day

Mental Health Leave

Team socials

Career growth potential

Friendly, collaborative environment

Pet friendly office

Job summary

Urban Rest in Sydney is seeking a Travel & Reservations Consultant to manage the booking process for Urban Rest properties and act as the liaison between customers and the company until booking. You will focus on assisting clients with booking requests and converting these into confirmed reservations while using sales techniques to ensure satisfaction.

You will generate quotes, work with travel partners, arrange ancillary services, manage invoices, and collaborate with Sales and Revenue teams to

Qualifications

• Availability to work across a 7 day roster.
• Must hold full working rights in Australia.
• Strong relationship skills; ability to manage different types of stakeholders and personalities.
• Problem solving skills; being able to find solutions to alleviate pain points for clients.
• Flexible: being able to handle large volumes of emails and calls and prioritise appropriately.
• Strong attention to detail.
• Professional demeanour and strong ability to establish positive relationships with others.
• Strong ability to multitask.
• Comfortable working with multiple groups within the business.
• A background in reservations or customer service roles preferred.

Responsibilities

• Building a deep understanding of the Urban Rest product offering in order to match products to customer booking requests and continuously communicating the value of Urban Rest.
• Generate quotes and respond to individual quote requests by customers via email, telephone and web chat.
• Work with travel partners to ensure that quotes are submitted within the various client frameworks, required format and appropriate channels based on their individual needs.
• Make reservations in the property management system and trigger invoices and booking confirmations to customers and guests.
• Optimise inventory where appropriate in partnership with the Reservations and Customer Success Manager as well as Revenue & Distribution team.
• Book and organise ancillary services for clients such as airport transfers, grocery deliveries, mid-stay cleans and Meet & Greet services.
• Manage invoices and payments for bookings with clients including keeping track of unpaid invoices and chasing payment.
• Use sales techniques to maintain a set conversion rate for bookings and optimise revenue generation for the company. Cross sell locations where required and upsell additional services.
• Work closely with the Sales and Account Management teams to optimise the booking process for corporate clients and travel partners.
• Following up on outstanding quotes and appropriately documenting the reasons for a lost opportunity.

Skills

Relationship skills

Problem solving

Multitasking

Attention to detail

Professional demeanour

Communication

Organisational skills

Tools

Property management system

Job description

Urban Rest in Sydney is seeking a Travel & Reservations Consultant to manage the booking process for Urban Rest properties and act as the liaison between customers and the company until booking. You will focus on assisting clients with booking requests and converting these into confirmed reservations while using sales techniques to ensure satisfaction.

You will generate quotes, work with travel partners, arrange ancillary services, manage invoices, and collaborate with Sales and Revenue teams to