Acting Team Manager

Allianz Australia; Newcastle-Maitland; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Mentoring and development

Job summary

Allianz Australia is seeking a Team Manager – Workers Compensation for a 6-month secondment in Charlestown, NSW. You will lead a team to deliver key performance measures, motivate claims teams and ensure compliance with policy and regulatory obligations while driving customer outcomes.

You will coach and develop staff, interpret legislation, and apply innovative approaches to improve efficiency and service in a rapidly evolving digital landscape.

Qualifications

• Extensive personal injury management expertise within a Personal Injury environment.
• Expertise in team leadership and a proven track record of driving high performance.
• Demonstrated experience in coaching and developing team members.
• Demonstrated ability to interpret and apply legislation.
• Innovative thinking – creative ideas that improve operational effectiveness and efficiency.
• Demonstrated ability for developing strong customer relationships and effectively resolving customer escalations.

Responsibilities

• Effectively lead a team to deliver key business objectives and meet critical business outcomes.
• Ensure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met.
• Understand key performance drivers and identify opportunities to continuously improve team performance.
• Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills.
• Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members.
• Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team.

Skills

Team leadership

Personal injury management

Coaching and development

Customer relationship management

Legislation interpretation

Digital technology adoption

Job description

Team Manager – Workers Compensation – Charlestown – 6-month Secondment

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is it ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and a strong standing against Allianz competitors.

About The Role

• Effectively lead a team to deliver key business objectives and meet critical business outcomes
• Ensure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care
• Understand key performance drivers and identify opportunities to continuously improve team performance
• Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged team
• Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives
• Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team.

About You

• Extensive personal injury management expertise within a Personal Injury environment
• Expertise in team leadership and a proven track record of driving high performance
• Demonstrated experience in coaching and developing team members
• Demonstrated ability to interpret and apply legislation
• Innovative thinking – creative ideas that improve operational effectiveness and efficiency
• Demonstrated ability for developing strong customer relationships and effectively resolving customer escalations
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Important Notice

Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

Join us. Let’s care for tomorrow. www.allianz.com.au/careers