Underwriting Manager Sme

Allianz Australia; Sydney; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Learning resources and development

Job summary

Allianz Australia Services Pty Ltd in Sydney, NSW seeks an Underwriting Manager – Personal Injury & Commercial to lead the SME underwriting team and implement market-leading systems and service standards. You will manage broker relationships and drive value, aiming for superior outcomes with a commercial mindset across the team.

The role requires tertiary qualifications and extensive leadership in general insurance, with a focus on data-driven strategy and strong communication.

Qualifications

• Proven leadership in the general insurance sector.
• Strong data interpretation and strategic decision making.
• Clear verbal and written communication across stakeholders.

Responsibilities

• Lead SME Underwriting team and design new systems to deliver market-leading underwriting and service.
• Manage broker relationships and act as a primary market-facing contact.
• Champion strong customer outcomes with a commercial mindset across the team.
• Collaborate with other Underwriting Managers to hit growth and profitability targets.
• Streamline workflows to deliver top customer service and improve NPS.
• Ensure fair workload distribution and support team development.
• Focus on renewal retention and proactive handling of new business.
• Monitor productivity and service metrics across renewals and new business.

Skills

Leadership

Data analysis

Strategic thinking

Communication

Project management

Education

Tertiary qualifications in a relevant discipline

Job description

Underwriting Manager SME ALLIANZ AUSTRALIA SERVICES PTY LTD Sydney, NSW, AU

UNDERWRITING MANAGER – PERSONAL INJURY & COMMERCIAL – MULTIPLE LOCATION

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like sdddthey belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of this role is to manage the underwriting team to provide underwriting and service standards to internal and external customers, develop and implement required operational action plans to deliver quality service standards, whilst ensuring adherence to company risk, underwriting, and compliance standards.

• Managing the SME Underwriting team and contributing to the design of new systems, processes, and procedures with a view of implementing market-leading underwriting and service
• Leading the relationship with our broker partners and being a key point of contact, market-facing where appropriate.
• Championing the relationship between team members and customers (internal and external) and ensuring better customer outcomes and a consistent Commercial mindset.
• Collaborating with other Underwriting Managers to ensure the achievement of key growth and profitability targets, taking ownership of delivering financial and operational targets for SME products and the wider Commercial team
• Managing workflow processes across the Underwriting team to ensure market-leading customer service, improving and maintaining positive net promoter score results, and driving a customer-centric culture
• Facilitating an inclusive and collaborative environment with all Commercial initiatives and programs to build on Allianz People Attributes and ensuring diverse thinking and the best outcomes
• Ensuring a fair and equitable distribution of work across a team of Underwriters, being mindful of the development and growth needs for each team member
• Ensuring a strong focus on renewal retention and an adaptable, responsive approach to new business
• Monitoring productivity and service standards reports across renewals, new business, endorsements, and loss control key metrics, and implementing actions to achieve business objectives

About you

• Holds tertiary qualifications in a relevant discipline, professional certifications in project management or continuous improvement a preference
• Extensive leadership experience navigating complex, matrixed environments within the general insurance sector
• Proven track record of empowering people, enhancing team performance, and building talent pipelines
• Displays critical thinking capabilities to interpret complex data, recognise emerging trends, and generate strategic solutions
• Plans, prioritises, and manages competing resource demands while maintaining clear verbal and written communication
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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