Accounts Receivable Officer

PARKROYAL Hotels & Resorts; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hotel discounts through Global Allianz

50% off food and beverages at ABODE

Discounted accommodation worldwide

Learning and development platform

Complimentary meal on shift

Health & Wellbeing program and BUPA

Reward and recognition program

Discounted car parking

Job summary

PARKROYAL Hotels & Resorts in Sydney CBD is seeking an experienced Accounts Receivable Officer to join our finance team. You will manage and maintain the hotel’s AR processes, bill debtors daily, and respond to queries promptly while supporting month-end close and audits.

You will collaborate with the Front Office and corporate teams, ensuring accurate reconciliations, timely collections, and smooth operations within a strong, collaborative environment.

Qualifications

• 2 years’ experience in a similar accounts receivable role.
• Ability to multi-task and meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Bill debtors with supporting documentation daily.
• Respond promptly to guest and debtor invoice queries.
• Analyse, verify and approve Travel Agent commissions.
• Process guest refunds and verify trade references for new credit facilities.
• Reconcile direct payments and manage AR ledgers and month-end close.
• Lead weekly AR reviews and maintain accurate financial records.

Skills

Communication skills

Multi-tasking

Tools

Opera Cloud

Infrasys

Credit card reconciliation

Job description

PARKROYAL Hotels & Resorts – Sydney CBD NSW

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.

We are seeking an experienced Accounts Receivable Officer individual to join our team. This role will report to the Director of Finance and is responsible for managing and maintaining the hotel's accounts receivable process.

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

• Attractive salary package
• Hotel discounts through our Global Alliance Program - Discovery
• 50% off food and beverages at the Hotel’s restaurant, ABODE Bistro Bar
• Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
• Ongoing learning and development through our learning experience platform
• Complimentary meal whilst on shift
• Health & Wellbeing - Employee Assistance Program and discounted BUPA Health Cover
• Reward and Recognition Program
• Discounted car parking

The successful candidate will:

• Ensure all debtors are billed along with supporting documentation daily.
• Respond promptly and professionally to all guest and debtor queries regarding invoices.
• Analyse, verify, and approve Travel Agent (TA) commission invoices.
• Review supporting documents thoroughly to process guest refunds in timely manner.
• Verify trade references carefully prior to approving credit facilities for new clients.
• Reconcile and accurately allocate credit card and other direct payments within Deposit ledger, Guest Ledger and AR ledger.
• Complete all accounts receivable month-end procedures within established deadlines.
• Execute systematic, timely follow-ups with corporate clients to recover all outstanding dues.
• Conduct monthly credit meetings and routinely review client credit limits to mitigate risk.
• Reconcile daily banking activities and deposit all cash receipts securely and on time.
• Monitor the daily high balance report and coordinate immediately with the Front Office team.
• Manage the cash machine and perform routine audits to verify Assistant Manager floats.
• Lead weekly meetings with operational heads to review open folios and PM accounts.
• Conduct weekly AR ageing review with Assistant Director of Finance.
• Maintain meticulous, organized financial records to support internal and external audit requirements.
• Update AR related GL accounts in balance sheet reconciliation schedule.

Ideally you will have:

• Working knowledge of Opera Cloud and Infrasys
• Working knowledge of credit card reconciliation and charge back
• Minimum of 2 years’ experience in a similar role
• Demonstrated ability to multi-task and meet deadlines
• Excellent written and verbal communication skills

Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.