Accounts Receivable & Disputes Specialist

Domain Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extra days of annual leave

Leadership development programs

LinkedIn Learning

Perkbox discounts

Job summary

Domain Group is seeking a skilled Accounts Receivable professional to manage credit escalation, resolve disputes with internal and external customers, and support the National Credit Manager with reporting and process improvements.

You will oversee disputes resolution, maintain stakeholder relationships, and contribute to reducing bad debt while ensuring compliance with credit policies. The role emphasizes customer-centric service and collaboration within a dynamic team.

Qualifications

• 5+ years in high performing AR teams.
• Significant experience in Collections (including legal).
• Knowledge of Mercantile Agents principles.
• Experience with Australian business structures.

Responsibilities

• Liaise with internal and external customers to resolve disputes and recover aged debt.
• Maintain relationships with key stakeholders to meet financial objectives.
• Act as first escalation point to resolve disputes while protecting revenue.
• Provide high level customer service adhering to AR processes.
• Prepare monthly reporting on disputes, bad debt, and analytics.

Skills

Collections

Dispute resolution

Customer service

Reporting & analytics

Mercantile Agents knowledge

Education

Finance degree

Tools

Zuora

Salesforce

Mercantile Agent concepts

Job description

Domain Group is seeking a skilled Accounts Receivable professional to manage credit escalation, resolve disputes with internal and external customers, and support the National Credit Manager with reporting and process improvements.

You will oversee disputes resolution, maintain stakeholder relationships, and contribute to reducing bad debt while ensuring compliance with credit policies. The role emphasizes customer-centric service and collaboration within a dynamic team.