Accounts Receivable Analyst

Domain; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Extra leave days

Leadership development programs

LinkedIn Learning

Perkbox discounts

Job summary

Domain in Sydney, Australia, seeks an experienced AR professional to manage collection/credit escalation, liaising with customers to resolve disputes and recover aged debt. You will support the National Credit Manager with reporting, projects and process improvements to protect revenue and improve customer centricity.

Key responsibilities include negotiating with customers and Mercantile Agents, maintaining stakeholder relationships, and ensuring compliance with credit policies.

Qualifications

• 5+ years in high performing AR teams.
• Significant experience in collections (including legal) - 5+ years.
• Working knowledge of Mercantile Agents principles.
• Demonstrated customer service skills.
• Working knowledge of Australian business structures.
• Effective problem solver and decision maker.
• Reporting and analysis knowledge (Zuora/Salesforce) is desirable.
• Tertiary qualification in Finance or related business discipline.
• Experience with business process outsourcing is a plus.

Responsibilities

• Liaise with internal/external customers to resolve disputes and recover aged debt.
• Maintain relationships with key stakeholders to meet financial objectives.
• Act as escalation point to protect organisation's financial interests.
• Provide high level customer service while adhering to AR processes.
• Gather and review account information and elevate unresolved disputes.
• Minimise bad debt write-off through sound collections skills.
• Ensure compliance with credit policies and protect revenue.
• Assist with rollout of new products and system migrations.
• Coordinate tracking of customer payments from queries.
• Review accounts at referral stage to Mercantile Agent.
• Liaise between customers and Mercantile Agent on payment arrangements.
• Monitor accounts via Credit Reporting bureau for high risk flags.
• Prepare monthly reporting on disputes, bad debts, and analytics.
• Identify/process improvements to maximise efficiency and customer experience.
• Maintain all process documentation and communicate changes.
• Perform any other duties as required by AR Manager.

Skills

Collections experience

Legal collections

Customer service

Mercantile Agent knowledge

Australian business structures

Reporting & analytics

Education

Finance qualification

Tools

Zuora

Salesforce

Job description

The purpose of this role is to manage the collection/credit escalation process including liaising with internal/external customers as the key point of contact to resolve disputes whilst maintaining a high level of customer centricity. Also provide support to the National Credit Manager with reporting, projects and process improvement initiatives.

Responsibilities

• Liaising with internal and external customers to resolve disputes and recover aged debt for Domain and its entities.
• Maintain an effective relationship with key stakeholders ensuring financial objectives of Domain are being met.
• Act as the first escalation point to resolve disputes from internal/external customers in a manner that protects the organisation's financial interests and maintain positive customer relations.
• Provide a high level of customer service while adhering to AR processes.
• Gather and review account information and elevate unresolved disputes from internal/external customers to provide resolution recommendations to the manager.
• Minimize bad debt write off emanating from subscription and sundry debtor billing systems by having sound collections skills.
• Ensure the compliance of all credit policies and procedures are adhered to ensure protection of revenue
• Assist with the roll out of new products and system migrations where appropriate.
• Coordinate tracking of customer payments originating from payment queries.
• Review accounts at referral stage of collection process to external Mercantile Agent.
• Liaise between customers and Mercantile Agent on dispute resolution and negotiation of payment arrangements to minimise overdue debt and avoid bad debt write-off.
• Account monitoring through our Credit Reporting bureau to elevate any accounts flagged as high risk
• Prepare monthly reporting on account disputes, bad debt write-offs, legal/collection performance, month end debtors and analytics on key metric performance trends including commentary.
• Identify and develop process improvements to maximise efficiencies, improved customer experience (both internal and external) whilst mitigating risk
• Maintain all process documentation ensuring any changes are communicated to key stakeholders
• Any other duties requested by the AR Manager from time to time

About You

As the successful applicant, you will possess 5+ years' experience in high performing AR teams. You will also possess:

• Significant experience in Collections (including legal) - 5+ years
• Working knowledge of Mercantile Agents principles
• Demonstrated customer service skills
• Working knowledge of Australian business structures
• Effective problem solver and decision maker
• Reporting and analysis Zuora/Salesforce Knowledge (not necessary but desired)
• Tertiary qualification in Finance or a related business discipline
• Previous experience with a business process outsourcing

What's in it for you

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. We offer you generous compensation and performance-based incentives. As well as having an outstanding working environment, other perks include extra days of annual leave, leadership development programs, LinkedIn Learning, Perkbox discounts and much more!

Equity, Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at [e-mail] or leave a message on 1300 858 356 and we will get back