Accounts and Customer Service Officer

seek.com.au; Gosford; Presencial; AUD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Friendly team environment

Varied role with daily variety

On-the-job training

Growth across finance and customer svc

Fast-paced growing business

Ownership and growth opportunities

Descripción de la vacante

seek.com.au is seeking an Accounts & Customer Service Officer to join our Gosford-based team. This is a full-time role, with consideration for shorter hours for the right candidate, combining accounts administration with customer service support.

In this hands-on position you will manage payments, invoices and customer queries, while assisting with general office tasks. A collaborative, proactive mindset and strong communication skills are essential to succeed.

Formación

• Experience in accounts administration or customer service.
• Confident on the phone and comfortable making regular outbound calls to customers.
• Basic understanding of accounts receivable/payable and bank reconciliations.
• Strong attention to detail and good organisational skills.
• Excellent communication and a friendly, professional approach to customer service.
• Confidence learning new software and processes.

Responsabilidades

• Accounts & Finance Administration: Following up outstanding customer payments and managing debtor enquiries; Allocating customer payments and receipts; Processing accounts payable invoices; Assisting with month-end supplier reconciliation; Maintain accurate records of customer communication and payment commitments; Resolve invoice discrepancies and customer account issues; Completing daily bank reconciliations; Assisting with general accounts administration and finance-related tasks.
• Customer Service & Administration: Responding to customer enquiries via phone and email; Processing and entering customer orders; Assisting customers with order, invoice and account enquiries; Providing general customer service and administrative support; Supporting the wider team with day-to-day operational requirements.

Conocimientos

Accounts administration

Customer service

Phone communication

Organisational skills

Attention to detail

Communication skills

Learn new software

Prioritisation

Teamwork

Proactive attitude

Descripción del empleo

Accounts & Customer Service Officer – Onsite

Are you an organised, motivated all-rounder who enjoys variety, takes ownership of their work and thrives in a fast-paced environment?

We are looking for a proactive and enthusiastic Accounts & Customer Service Officer to join our growing business. This is a full-time, or we are happy to consider shorter hours (part-time) for the right candidate.

This is a varied, hands-on role combining day-to-day accounts administration with customer service and general office support. Working as part of a small, supportive team, you'll play an important role in keeping our finance and customer service functions running smoothly.

We're looking for someone who brings a positive, can-do attitude, enjoys learning new things and is happy to roll up their sleeves and get involved wherever needed.

About the Role

Your responsibilities will include:

Accounts & Finance Administration

• Following up outstanding customer payments and managing debtor enquiries
• Allocating customer payments and receipts
• Processing accounts payable invoices
• Assisting with month-end supplier reconciliation
• Maintain accurate records of customer communication and payment commitments
• Resolve invoice discrepancies and customer account issues when required
• Completing daily bank reconciliations
• Assisting with general accounts administration and finance-related tasks as required

Customer Service & Administration

• Responding to customer enquiries via phone and email in a professional and timely manner.
• Processing and entering customer orders accurately.
• Assisting customers with order, invoice and account enquiries.
• Providing general customer service and administrative support.
• Supporting the wider team with day-to‑day operational requirements.

About You

We're looking for someone who has:

• A few years of experience in accounts administration, customer service or a similar role.
• Confident on the phone and comfortable making regular outbound calls to customers
• A basic understanding of accounts receivable, accounts payable and bank reconciliations or desire to learn on how do these tasks
• Strong attention to detail and good organisational skills.
• Excellent communication skills and a friendly, professional approach to customer service.
• Confidence using computer systems, with the ability to learn new software and processes.
• The ability to manage competing priorities in a busy environment.
• A proactive approach, with a willingness to take ownership and follow tasks through to completion.
• A flexible, team-oriented attitude and a genuine willingness to help wherever needed.

Most importantly, we're looking for the right attitude. Someone who shows initiative, is willing to learn, takes pride in their work and enjoys being part of a team.

What We Offer

• A friendly, supportive and collaborative small-team environment.
• A varied role where no two days are quite the same.
• On-the-job training, ongoing support and mentoring.
• The opportunity to broaden your skills across both finance and customer service.
• A fast-paced, growing business where your contribution will be valued.
• The opportunity to take ownership of your responsibilities and grow with the business.