Accounts Customer Service Officer

Nick Scali Limited; Sydney; Presencial; AUD 45.000 - 58.000; Jornada completa

Descripción de la vacante

Nick Scali Limited is seeking an entry-level Accounts Assistant to support our ANZ business at our head office in North Ryde. You will handle customer account queries, reconcile accounts, and generate AR reports while ensuring timely payments and proactive follow-up with customers.

Join a collaborative team in a full-time, on-site role with regular business hours. You’ll work across departments to resolve inquiries and maintain accurate customer records within a dynamic luxury furnishings group.

Formación

• Excellent attention to detail required with strong time-management skills.
• Customer service skills for phone and email inquiries.
• Understanding of accounts receivable functions and processes.
• Strong interpersonal and communication abilities.
• Proficient in MS Office, especially Word and Excel.
• Ability to multitask and prioritise daily workload.

Responsabilidades

• Handle customer account queries and maintain customer accounts.
• Reconcile customer accounts and ensure accuracy of records.
• Generate reports detailing accounts receivable status.
• Ensure timely entry payments and contact customers about outstanding balances.
• Process and manage cancellations and resolve unresolved issues.
• Collaborate with internal departments to respond to customer inquiries.

Conocimientos

Attention to detail

Customer service (phone & email)

Accounts receivable

Communication skills

MS Office (Word, Excel)

Multitasking

Descripción del empleo

Company Description

For over 60 years, Nick Scali has been defining luxury living through exceptional design, craftsmanship, and innovation. After welcoming Plush Sofas into our family in 2021, our footprint has grown to more than 115 showrooms across Australia and New Zealand — and we’re just getting started.

About The Role

We have an opportunity available for an entry level Accounts Assistant to join our team supporting our ANZ business.

Job Description

• Customer Service – handling account queries
• Maintaining and reconciling customer accounts
• Generating reports detailing accounts receivable status
• Ensure timely entry payments and contact customers via calls/emails regarding outstanding balances.
• Process and manage cancellations.
• Investigate unresolved issues.
• Collaborate with internal departments to address customer inquiries

Qualifications

• Excellent attention to detail and time management skills
• Customer Service skills – phone and email
• An understanding of the AR function
• Excellent interpersonal and communication skills
• Proficient in MS Office, including Word and Excel.
• Ability to multi-task and prioritise daily workload

Additional Information

• This is a full-time permanent role based at our head office in North Ryde.
• Working hours are 8:30am to 5:30pm during weekdays in the office (note that this is an on-site position).
• Easy commute as our office is right on the Metro station at North Ryde.
• Collaborative team environment