Accounts Customer Service Officer

Nick Scali Limited; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Collaborative team environment

Easy commute via North Ryde Metro

Job summary

Nick Scali, a leader in luxury living, is currently seeking an entry-level Accounts Assistant to support our ANZ operations from our North Ryde head office. You will handle customer accounts, ensure timely payments, and manage cancellations, while addressing inquiries in collaboration with internal teams.

This on-site role fits a detail-oriented, service-minded candidate with strong MS Office skills and the ability to multitask in a dynamic environment.

Qualifications

• Excellent attention to detail and time management.
• Customer Service skills - phone and email.
• An understanding of the AR function.
• Excellent interpersonal and communication skills.
• Proficient in MS Office, including Word and Excel.
• Ability to multi-task and prioritise daily workload.

Responsibilities

• Maintain and reconcile customer accounts.
• Ensure timely entry payments and contact customers via calls/emails regarding outstanding balances.
• Process and manage cancellations.
• Investigate unresolved issues.
• Collaborate with internal departments to address customer inquiries.

Skills

Attention to detail

Customer service (phone & email)

AR function understanding

Interpersonal & communication

MS Office (Word & Excel)

Multitasking & prioritisation

Tools

MS Office

Job description

For over 60 years, Nick Scali has been defining luxury living through exceptional design, craftsmanship, and innovation. After welcoming Plush Sofas into our family in 2021, our footprint has grown to more than 115 showrooms across Australia and New Zealand - and we’re just getting started.

About the Role

• We have an opportunity available for an entry level Accounts Assistantto join our team supporting our ANZ business.

Job Description

Job Description

You will be responsible for but not limited to:

• Maintaining and reconcilingcustomer accounts
• Ensure timely entry payments and contact customers via calls/emails regarding outstanding balances.
• Process and manage cancellations.
• Investigate unresolved issues.
• Collaborate with internal departments to address customer inquiries

Qualifications

Qualifications

We want to hear from youif you:

• Excellent attention to detail and time management skills
• Customer Service skills - phone and email
• An understanding of the AR function
• Excellent interpersonal and communication skills
• Proficient in MS Office, including Word and Excel.
• Ability to multi-task and prioritise daily workload

Additional Information

Additional information

• This is a full-time permanent role based at our head office in North Ryde.
• Working hours are 8:30am to 5:30pm during weekdays in the office (note that this is an on-site position).
• Easy commute as our office is right on the Metro station at North Ryde.
• Collaborative team environment