Accounts Administrator & Client Services

Gold Shore Accountants; Gold Coast City; Remote; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Remote working arrangements

Flexible working hours

Professional development

Job summary

Gold Shore Accountants on the Gold Coast, Queensland, seeks an experienced Accounts Administrator & Client Services Officer for a permanent part-time role with flexible hours. You will support accounting administration, client services, and office coordination, acting as a key contact for clients and ensuring smooth operations for the accounting team.

The role offers remote work with potential future office-based arrangements, and opportunities to engage in compliance processes, onboarding, and

Qualifications

• Experience in administrative, reception or client services roles in an accounting firm.
• Understanding of accounting and taxation administration processes.
• Experience dealing with the ATO and client compliance requirements.
• Excellent written and verbal communication, professional with clients and colleagues.
• Strong organisation and time management with attention to detail.
• Ability to manage competing priorities, work independently and meet deadlines.

Responsibilities

• Handle client enquiries via phone and email, providing timely assistance.
• Assist with onboarding, engagement letters, fee reviews and AML compliance.
• Coordinate information and documentation for tax returns, BAS and other compliance tasks.
• Manage ATO correspondence and client taxation matters, including payment plans and adjustments.
• Monitor lodgement deadlines and information requests to ensure timely lodgement.
• Process and distribute ATO/ASIC correspondence and issue completed tax returns for approval.
• Follow up overdue invoices and escalate long-outstanding debts.
• Manage ASIC corporate compliance, company and entity registrations including trusts and SMSFs.
• Process ABN, TFN, GST, PAYG and business name registrations, and prepare trust deeds.
• Coordinate workflows, appointments, and meetings between accountants, clients and contacts.
• Maintain accurate client records and electronic filing systems.
• Provide ad-hoc general office administration support.

Skills

Client service

Organised

Communication

Time management

Attention to detail

Tools

Xero

CAS 360

FuseSign

ATOMate

FYI Docs

ATO Online Services

Job description

Accounts Administrator & Client Services

Accounts Administrator & Client Services

Gold Shore Accountants | Gold Coast, Queensland

About the role

Gold Shore Accountants is seeking an experienced and highly organised Accounts Administrator & Client Services Officer to join our growing team on a permanent part-time basis, with flexible working hours.

This is a varied and important role that combines accounting administration, client services and general office coordination. You will play an integral part in the day-to-day operations of our practice, helping ensure our clients receive a professional, responsive and positive experience while providing essential administrative support to our accounting team.

As a key point of contact for our clients, you will be responsible for managing enquiries, coordinating client information and documentation, assisting with compliance processes and keeping internal workflows running smoothly. The position offers an opportunity to take ownership of a broad range of responsibilities within a boutique accounting practice.

The role is currently offered on a remote working basis, with the potential for an office-based arrangement in the future as we establish a central Gold Coast office.

Key responsibilities

• Managing client enquiries via phone and email, providing professional and timely assistance.
• Assisting with new client onboarding, engagement letters, fee reviews, AML compliance and client identification checks.
• Liaising with clients to obtain information and documentation for tax returns, financial statements, BAS and other compliance requirements.
• Managing ATO correspondence and client taxation matters, including payment plans, penalty remissions and account adjustments.
• Monitoring outstanding tax lodgements, client information requests and compliance deadlines to ensure timely lodgement.
• Processing and distributing ATO and ASIC correspondence through ATOMate, and issuing completed tax returns for client approval and electronic signature.
• Monitoring outstanding client invoices, following up overdue accounts, issuing payment reminders and escalating long-outstanding debts to management.
• Managing ASIC corporate compliance, company and entity registrations, including companies, trusts and SMSFs.
• Processing ABN, TFN, GST, PAYG withholding and business name registrations, and preparing trust deeds and establishment documentation where required.
• Coordinating incoming jobs, workflow management, appointments and meetings between accountants, clients and external professional contacts.
• Maintaining accurate client records, electronic filing systems and document management processes.
• Assisting with general office administration and providing ad-hoc support to ensure the smooth day-to-day operation of the practice.

What we're looking for

We are looking for someone who is proactive, organised and confident managing a variety of responsibilities independently. The ideal candidate will have previous experience working within an accounting practice and understand the importance of accuracy, efficiency and exceptional client service.

The successful applicant will ideally have:

• Previous experience in an administrative, reception or client services role within an accounting firm.
• A sound understanding of accounting and taxation administration processes.
• Experience dealing with the ATO and managing client compliance requirements.
• Excellent written and verbal communication skills, with the ability to communicate confidently and professionally with clients and colleagues.
• Strong organisational and time management skills, with exceptional attention to detail.
• The ability to manage competing priorities, work independently and meet important deadlines.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• Experience with appointment scheduling, workflow management and electronic document systems.
• A professional, approachable and customer-focused manner.
• Reliability, initiative and the ability to handle confidential client information with discretion.
• A willingness to take ownership of tasks and contribute positively to a collaborative team environment.

Software experience

Experience with the following systems and platforms will be highly regarded:

• Xero
• CAS 360
• FuseSign
• ATOMate
• FYI Docs
• ATO Online Services and related ATO processes

Familiarity with ASIC online services, company and trust registrations, and electronic client onboarding processes will also be advantageous.

What we offer

At Gold Shore Accountants, we believe a positive workplace starts with a supportive team, flexibility and opportunities to grow. We value our people and want our team members to feel appreciated, supported and confident in their roles.

We offer:

• A permanent part-time position with flexible working hours.
• Remote working arrangements, with potential for a future office-based position on the central Gold Coast.
• A supportive and approachable team environment within a boutique accounting practice.
• A varied role with exposure to different areas of accounting, taxation, business administration and compliance.
• Opportunities to expand your skills, knowledge and experience within the accounting industry.
• Professional development, ongoing training and opportunities for career progression.
• A collaborative working environment with connections to other professional service providers, including financial planners and mortgage brokers.
• A workplace that values initiative, contribution, work-life balance and a positive team culture.

About Gold Shore Accountants

Gold Shore Accountants is a boutique accounting and business advisory firm based on the Gold Coast, providing personalised accounting, taxation and business advisory services to individuals, families and businesses across a diverse range of industries.

We pride ourselves on making accounting straightforward and stress-free for our clients. Our approach is built around providing clear, practical advice, building strong client relationships and delivering reliable support tailored to each client's individual circumstances and business goals.

Our services cover a broad range of accounting and business needs, including individual and business taxation, BAS, bookkeeping and payroll, business structuring, new business registrations, SMSFs and ongoing tax and business advisory.

As a growing practice, we value a hands-on, collaborative approach and believe in creating an environment where our team can take ownership, develop professionally and make a meaningful contribution to the business and the clients we support.

Gold Shore Accountants

Website: www.goldshoreaccountants.au