Accounting Admin & Client Services Specialist

Focus Partners; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Employee benefits

Team environment

Job summary

Focus Partners is seeking an organised and client-focused Administration Assistant to join our Accounting team in Sydney. The role suits someone with at least two years' experience in an administration role within an accounting firm, supporting accountants and delivering a positive client experience by handling enquiries and coordinating tasks.

You will manage client onboarding, maintain records in practice management systems, assist with billing and invoicing, and build strong relationships

Qualifications

• 2+ years experience in an Administration Assistant, Client Services or similar role within an accounting firm.
• Strong verbal and written communication skills with clients and colleagues.
• Excellent organisational skills with high attention to detail and ability to prioritise tasks.

Responsibilities

• Answer incoming phone calls and direct enquiries appropriately.
• Manage shared inboxes and respond to routine client enquiries on behalf of the Accounting team.
• Escalate technical or complex client matters to the relevant Accountant.
• Coordinate client appointments and meeting bookings.
• Prepare, issue and follow up client documentation, including engagement letters and authorities.
• Maintain accurate client records and information across practice management systems.
• Assist with new client onboarding processes.
• Follow up outstanding client information and documentation.
• Support ASIC, trust and company administration activities.
• Assist with billing, invoicing and general practice administration.
• Provide administrative support to Accountants and the broader Accounting team as required.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Time management

Tools

Practice management software

Job description

Focus Partners is seeking an organised and client-focused Administration Assistant to join our Accounting team in Sydney. The role suits someone with at least two years' experience in an administration role within an accounting firm, supporting accountants and delivering a positive client experience by handling enquiries and coordinating tasks.

You will manage client onboarding, maintain records in practice management systems, assist with billing and invoicing, and build strong relationships