Customer Service Coordinator - Fixed Term Contract

Device Technologies; Sydney; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Rest Energise & Connect Days

Leave purchase option

Team recognition programs

Pinnacle Awards trip for top performer

Wellbeing program

Job summary

Device Technologies is hiring a Customer Service Coordinator in Belrose, NSW. You’ll support healthcare clients with product access, resolving issues and coordinating timely solutions. The role offers full training, a hybrid work arrangement, and opportunities for growth within a supportive team.

This entry-level position emphasizes problem-solving, attention to detail, and exceptional communication to keep the healthcare system moving smoothly.

Qualifications

• Strong attention to detail and accuracy in data handling.
• Clear written and verbal communication with customers.
• Demonstrated willingness to learn and adapt to new systems.

Responsibilities

• Be the go-to point for healthcare clients, helping access medical products quickly.
• Assist hospitals and clinics with product requests and order status.
• Use several systems to resolve inquiries and coordinate solutions.

Skills

Attention to detail

Communication skills

Willingness to learn

Tools

Multiple systems

Job description

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

The opportunity…

Entry Level Opportunity - Customer Solutions Specialist

Looking to kick-start your career in a role that’s more than just answering phones? Join us as a Customer Service Coordinator no prior industry experience required. This is an entry-level role with full training and support, you’ll be the go-to problem solver for our healthcare clients, helping hospitals, clinics, and providers access the medical products they need (fast!). Every day is different, every solution matters, and you’ll be part of a team that keeps the healthcare system moving. This role is based in Belrose, NSW.

Why you’ll love it here:

• Hybrid work - 2 days working from home, 3 in the office for the best of both worlds
• Extra time off - 3 Rest Energise & Connect Days plus your birthday off
• More leave, more life - option to purchase additional annual leave
• Recognition that counts - Team Member of the Month + Company-wide Employee of the Month
• Pinnacle Awards - annual awards night with an overseas trip for you and your chosen plus one if you’re a top performer
• Wellbeing first - EAP program for you and your family

About you...

At Device Technologies, we succeed through our commitment to five key values:

Delivering Innovation

We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.

Seeking Collaboration

By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

Taking Ownership

We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

Practising Good Business

We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

Championing the Customer

By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

Our ideal candidate for this role aligns with these values.

• Strong attention to detail
• Excellent communication skills to communicate effectively with customers (written and oral)
• Willingness to learn
• You will be using several systems, so familiarity with technology is a must

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.