Account Specialist

Miele ANZ; Adelaide; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangement

Life Leave

Personal development

Wellbeing programs

Job summary

Miele ANZ is seeking an Account Specialist to join the Field Sales team in South Australia. You will partner with retailers, deliver product training, and grow your designated territory while upholding the Miele premium customer experience.

This role emphasizes relationship building, achieving sales targets, and collaborating with cross-functional teams. Hybrid working with two work-from-home days and two office days, plus a mid-week team connection.

Qualifications

• Proven success in account management, field sales or business development.
• Strong relationship-building and stakeholder management.
• Demonstrated ability to achieve sales targets and influence commercial outcomes.
• Excellent presentation, communication and negotiation skills.
• Self-motivated with strong organisational skills and the ability to manage a territory independently.

Responsibilities

• Build strong partnerships with Miele Chartered Agents, developing customer plans that drive sales growth and strengthen brand advocacy.
• Deliver engaging in-store product training and education sessions to improve product knowledge and sales capability.
• Manage your territory to achieve sales targets, increase market share and maximise return on investment.
• Identify new business opportunities by analysing market trends, customer insights and competitor activity.
• Collaborate with Sales, Marketing, Finance and Operations teams to deliver customer initiatives and promotional campaigns.
• Maintain accurate reporting, customer meeting plans and retailer activity to support informed business decisions.
• Represent the Miele brand professionally at customer meetings, product launches and sales events.

Skills

Account management

Field sales

Relationship-building

Presentation/negotiation

Territory management

Education

Certificate IV in Training & Assessment

Business/Commerce or Technical qualification

Tools

CRM systems

Microsoft Office Suite

Job description

About Your Workplace

Join Miele's Field Sales team and help grow one of the world's most recognised premium appliance brands. Based in SA and managing a designated territory, you'll work closely with our valued Miele Chartered Agents (MCAs) to strengthen relationships, increase sales and build confidence in the Miele brand.

As an Account Specialist, you'll spend your time in the field partnering with retailers, delivering engaging product training, identifying growth opportunities and ensuring our premium customer experience is consistently represented across your territory. This is an exciting opportunity for someone who enjoys building relationships, influencing outcomes and making a tangible impact on business performance.

Your Responsibilities

Build strong partnerships with Miele Chartered Agents, developing customer plans that drive sales growth and strengthen brand advocacy

Deliver engaging in-store product training and education sessions to improve product knowledge and sales capability

Manage your territory to achieve sales targets, increase market share and maximise return on investment

Identify new business opportunities by analysing market trends, customer insights and competitor activity

Collaborate with Sales, Marketing, Finance and Operations teams to deliver customer initiatives and promotional campaigns

Maintain accurate reporting, customer meeting plans and retailer activity to support informed business decisions

Represent the Miele brand professionally at customer meetings, product launches and sales events

What We Are Looking For

Must-have:

Proven success in account management, field sales or business development

Strong relationship-building and stakeholder management skills

Demonstrated ability to achieve sales targets and influence commercial outcomes

Excellent presentation, communication and negotiation skills

Self-motivated with strong organisational skills and the ability to manage a territory independently

Nice-to-have:

Experience within premium retail, consumer goods, whitegoods or appliance industries

Experience delivering product training or coaching retail teams

Certificate IV in Training & Assessment

Business, Commerce or Technical qualification

Proficiency in Microsoft Office Suite and CRM systems

Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day

Quarterly Life Leave – one paid day each quarter to recharge

Personal development and career opportunities

Access to a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support

Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society.

The company focus is on manufacturing household appliances for the kitchen, the laundry room and for floorcare, as well as appliances for use in commercial operations and medical facilities ("Miele Professional"). The strategic vision is to become the oveall favourite brand.

Miele offers products that set the standards for durability, performance, ease of use, energy efficiency, design and service. This corresponds to the guiding principle "Immer besser" which the founders Carl Miele (left) and Reinhard Zinkann printed on their first machines - and which characterises Miele to this day.

Source: This is an extract from the company's own website.