Account Manager – SaaS | Existing Accounts & Growth

BespokeIQ; Brisbane; Hybrid; AUD 77,000 - 94,000; Full time

Job summary

BespokeIQ, an established SaaS provider, is seeking an Account Manager to nurture and expand an existing Australian client base. You will manage relationships, understand client needs, and identify opportunities to deliver value. This is a predominantly remote role with regular in-person team catch-ups in Brisbane.

You will collaborate with cross-functional teams to close deals and drive revenue growth. Ideal candidates have SaaS/B2B experience, strong communication skills, and a proactive

Qualifications

• Experience in Account Management within SaaS or B2B technology.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and drive revenue growth.

Responsibilities

• Managing and developing relationships across an existing portfolio of customers.
• Identifying upsell, cross-sell and account expansion opportunities.
• Building strong relationships with key stakeholders and decision-makers.
• Understanding customer requirements and recommending appropriate software solutions.
• Managing commercial discussions and progressing opportunities through to close; maintaining an accurate pipeline and targeting revenue.
• Collaborating with internal teams to deliver a positive customer experience.

Skills

Account management

SaaS sales

Relationship building

CRM discipline

Commercial mindset

Tools

CRM software

Job description

Remote within Australia | Brisbane / Gold Coast / Sunshine Coast (or similar)

Location & Working Rights - Please read before applying

Applicants must be currently based in Australia and hold full, unrestricted Australian working rights without requiring employer sponsorship.

A strong preference will be given to candidates based in Brisbane, the Gold Coast and surrounding areas, due to regular in-person team catch-ups in Brisbane.

The Opportunity:

We're working with an established, internationally operating SaaS business that's looking to bring an Account Manager into its Australian sales team.

This is a great opportunity for someone who enjoys building genuine customer relationships, identifying commercial opportunities and growing an existing client base.

You'll be joining a collaborative sales environment with an established product, an international customer footprint and plenty of opportunity to make an impact.

Working closely with the broader sales team, you'll focus on developing existing customer relationships, understanding their business needs and identifying opportunities to deliver additional value.

It's a commercially focused role, combining account ownership, customer engagement and revenue growth.

Your responsibilities:

• Managing and developing relationships across an existing portfolio of customers.
• Identifying upsell, cross-sell and account expansion opportunities.
• Building strong relationships with key stakeholders and decision-makers.
• Understanding customer requirements and recommending appropriate software solutions.
• Managing commercial discussions and progressing opportunities through to close.Maintaining an accurate pipeline and working towards agreed revenue targets.
• Collaborating with internal teams to support a positive customer experience.

What our client is looking for:

We're interested in speaking with commercially minded Account Managers who have experience in B2B software, SaaS or a related technology environment.

Ideally, you'll bring:

• Experience in Account Management, ideally within SaaS or B2B technology.
• A track record of growing existing customer relationships and generating additional revenue.
• Strong communication, relationship-building and commercial skills.
• Confidence engaging with customers, understanding their needs and identifying opportunities.
• Good CRM discipline and the ability to manage multiple accounts and priorities.
• A proactive, self-motivated approach and genuine enjoyment of working with customers.

What's on offer:

• Base salary up to $85,000 + super, depending on experience.
• An attractive commission structure, with anticipated OTE around $130,000.
• A predominantly remote working environment, with regular in-person team catch-ups in Brisbane.
• An established SaaS product with an international customer base.
• A supportive team environment and opportunities for ongoing career development.

If you're an Account Manager who enjoys developing customer relationships and wants a role where your commercial contribution is recognised, we'd welcome a confidential conversation.