Account Manager - Retail

Fisher & Paykel; Sydney; Hybrid; AUD 70,000 - 120,000; Full time

Benefits offered by this job

Discounts on Fisher & Paykel products

Flexible hybrid work

Career development opportunities

Job summary

Fisher & Paykel is seeking a Sydney-based Account Manager to drive long‑term key account relationships and growth across our premium appliance range. The role focuses on developing strategic plans, training stores, and delivering on sales targets with a collaborative, human-centred approach in a global brand environment.

The position supports a hybrid work model from Sydney, with opportunities for development within a large, international organization and competitive employee benefits including

Qualifications

• Proven track record increasing sales with key accounts.
• Experience in SDA environment is advantageous.
• Strong negotiation and communication skills.
• Ability to translate strategy into store-level plans.
• Autonomous and well-organised.

Responsibilities

• Plan and execute Fisher & Paykel retail strategy for key accounts.
• Develop and manage existing key account relationships.
• Set annual sales targets, product placement, marketing and promos.
• Translate strategy into actionable plans to grow market share.
• Provide product training and in-store support.
• Report insights to Regional Retail Manager.
• Ensure brand representation and compliant activities.
• Monitor sell-through, revenue and margin.

Skills

Key account mgmt

Sales growth

Negotiation

Retail training

Stakeholder mgmt

Job description

Job Description

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people – these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity:

We are seeking a Sydney based Account Manager that prides themselves on developing long lasting relationships. An analytical, forward-thinking candidate with a drive to exceed expectations bringing our key retail customers on the Fisher & Paykel journey to best promote our appliance collection.

You will be:

• Responsible for the planning and execution within a set territory of Fisher & Paykel retail strategy for key accounts, ensuring alignment with global imperatives and growth aspirations
• Manage and develop existing key account relationships to leverage growth opportunities
• Ensure strategic plans for key accounts include annual sale targets, product placement, marketing and promotional programmes
• Ensure the strategic plan is translated into executable actions that deliver to the strategy, resulting in increased product market share and profitable growth
• Provide proactive support for all our key accounts, e.g. product training, product on display - to drive product sales
• Provide regular reporting updates to the Regional Retail Manager, identifying key insights and providing new and innovative solutions that stand out from our competitors
• Ensure a seamless, brand aligned representation of Fisher & Paykel’s brand value proposition is applied to all key accounts
• Ensure Fisher & Paykel’s merchandising and brand representation is achieved in-store
• Strong advocate for all retail training to be aligned to Sales Training programand where opportunities for growth and improvement are identified through account performance analysis
• Ensures all activities of the key account business is performed in compliance with country, state, and federal regulations and, laws governing business
• Monitors daily sales performance metrics, and reporting to maximise sell through, revenue and margin

So who are you?

• You will have a proven track record increasing sales and margins with key accounts.
• Experience working in the SDA (Specifier, Designer and Architect) environment is advantageous.
• Ability to translate strategic priorities into aligned plans at store level driving great results for all involved.
• Strong negotiating skills with the ability to influence internally and externally at all levels.
• A clear understanding and execution of retail “recipe for success”
• Ability to communicate intent clearly - can receive and give constructive feedback to provide the best solutions for our customers.
• Ability to present and facilitate and lead training sessions with retail teams.
• Strong organisation skills with the ability to work autonomously.
• Passionate about our brand with a result driven mindset.
• Strong passion/interest/desire for premium home appliances.

What we offer

• We can give you the opportunity to move into a large, complex global organisation headquartered in NZ with Australian Headquarters at Macquarie Park in Sydney.
• Tailored development plans to support role success and progression opportunities
• Along with a competitive salary and package, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products.

#LI-CU1 #LI-Hybrid

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.