Account Manager (Enterprise Digital Services, TV & Signage)

Acworth Recruitment; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Bonus for new business

Varied role

Innovative technology exposure

Career development

Job summary

CombiTel in Melbourne is seeking an Account Manager (Enterprise Digital Services, TV & Signage) to maintain and grow relationships with existing clients. You will engage via phone, email and face-to-face meetings, including site visits, identifying opportunities and communicating new technologies and upgrades.

You’ll collaborate with internal teams to tailor solutions, prepare proposals and documentation, and manage client information in CRM, with occasional travel.

Qualifications

• Excellent communication and relationship-building skills.
• Strong customer service and organisational skills.
• Ability to prepare and present project proposals and quotations.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Communicate with clients via phone, email, and face-to-face meetings.
• Conduct site visits to understand client needs and identify opportunities.
• Keep clients informed about new technologies, products, and upgrades.
• Identify opportunities for additional products, services, and new business.
• Assist with preparing project proposals, quotations, and documentation.
• Liaise with technical teams to develop suitable client solutions.
• Maintain accurate client information and opportunities within the CRM.
• Monitor client feedback and elevate service issues when required.

Skills

Communication skills

Relationship-building

Customer service

Proposal preparation

Organizational skills

Written communication

Time management

Job description

Account Manager (Enterprise Digital Services, TV & Signage)

About the Business

CombiTel has been providing digital services solutions that enhance the quality of life for people around the world for over 20 years. From aged care and hospitals to Navy ships, correctional facilities, and more, CombiTel delivers tailored technology solutions designed to meet the unique needs of its clients.

The business works on new greenfield projects, as well as providing ongoing maintenance, technical support, and technology upgrades to its established client base. With a strong focus on delivering solutions that make a genuine difference, CombiTel combines technology expertise with a commitment to understanding and supporting its clients.

About the Role

CombiTel is seeking an enthusiastic and relationship-focused Account Manager to join its established team in Melbourne.

This newly created role focuses on maintaining and developing existing client relationships, keeping clients informed about new technologies, and identifying opportunities to enhance their current solutions. You will engage with clients by phone, email, and face-to-face, including site visits. Occasional interstate and overseas travel will also be required.

You will assist with project proposals, identify additional business opportunities, and work closely with the internal team to ensure clients receive the right solutions and support. This is an opportunity to combine your passion for people and technology with solutions that genuinely make a difference.

Key Responsibilities

• Build and maintain strong relationships with existing clients.
• Communicate with clients via phone, email, and face-to-face meetings.
• Conduct site visits to understand client needs and identify opportunities.
• Keep clients informed about new technologies, products, and upgrades.
• Identify opportunities for additional products, services, and new business.
• Assist with preparing project proposals, quotations, and documentation.
• Liaise with technical teams to develop suitable client solutions.
• Maintain accurate client information and opportunities within the CRM.
• Monitor client feedback and elevate service issues when required.

About You

We are looking for someone who genuinely enjoys working with people and building relationships. You will be positive, enthusiastic, and self-driven, with the confidence to engage with clients and the initiative to identify opportunities.

You do not necessarily need to be an IT or audio-visual expert, but you will need a genuine interest in technology and the ability to understand how products and solutions can benefit your clients.

You’ll Bring

• Excellent communication and relationship-building skills.
• A friendly, confident, and professional approach.
• Strong customer service and organizational skills.
• Initiative and motivation to manage your own schedule.
• Good written communication and proposal preparation skills.
• The ability to understand and explain technology in everyday language.
• A proactive approach to identifying opportunities and following things through.
• The ability to work collaboratively with a close-knit team.

You’ll also need

• A current driver's licence.
• A reliable vehicle (a car allowance is provided).
• The legal right to live and work permanently in Australia.

What’s on Offer

• A newly created position within a supportive and collaborative team.
• A car allowance to support client visits and travel.
• Bonus payments for new business generated.
• A varied role combining client engagement and project involvement.
• The opportunity to work with innovative technology that positively influences people's lives.
• Scope to develop your product knowledge and grow with the business.