Account Manager

Acworth Recruitment; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Car allowance

Bonus for new business

Job summary

CombiTel in Melbourne is seeking an enthusiastic Account Manager to nurture existing client relationships, engage with clients by phone, email, and site visits, and identify opportunities to enhance solutions.

You will collaborate with internal teams, travel occasionally, and enjoy a varied role that blends relationship management with project proposals. A car allowance and bonus for new business underpin the role.

Qualifications

• Excellent communication and relationship-building skills.
• Friendly, confident, and professional approach.
• Strong customer service and organizational skills.
• Initiative and motivation to manage your own schedule.
• Good written communication and proposal preparation skills.
• Ability to understand and explain technology in everyday language.
• Proactive approach to identifying opportunities and following through.
• Ability to work collaboratively with a close-knit team.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Communicate with clients via phone, email, and face-to-face meetings.
• Conduct site visits to understand client needs and identify opportunities.
• Keep clients informed about new technologies, products, and upgrades.
• Identify opportunities for additional products, services, and new business.
• Assist with preparing project proposals, quotations, and documentation.
• Liaise with technical teams to develop suitable client solutions.
• Maintain accurate client information and opportunities within the CRM.
• Monitor client feedback and elevate service issues when required.

Skills

Communication

Relationship-building

Professionalism

Customer service

Organizational skills

Initiative

Written communication

Proposal writing

Tech literacy

Opportunity identification

Team collaboration

Job description

Account Manager

CombiTel (Melbourne)

• Build client relationships with a technology solution that makes a difference.
• Enjoy a varied role combining client engagement, site visits, and project proposals.
• Car allowance provided + bonus incentives for new business opportunities.

About the Business

CombiTel has been providing digital services solutions that enhance the quality of life for people around the world for over 20 years. From aged care and hospitals to Navy ships, correctional facilities, and more, CombiTel delivers tailored technology solutions designed to meet the unique needs of its clients.

The business works on new greenfield projects, as well as providing ongoing maintenance, technical support, and technology upgrades to its established client base. With a strong focus on delivering solutions that make a genuine difference, CombiTel combines technology expertise with a commitment to understanding and supporting its clients.

About the Role

CombiTel is seeking an enthusiastic and relationship-focused Account Manager to join its established team in Melbourne.

This newly created role focuses on maintaining and developing existing client relationships, keeping clients informed about new technologies, and identifying opportunities to enhance their current solutions. You will engage with clients by phone, email, and face-to-face, including site visits. Occasional interstate and overseas travel will also be required.

You will assist with project proposals, identify additional business opportunities, and work closely with the internal team to ensure clients receive the right solutions and support. This is an opportunity to combine your passion for people and technology with solutions that genuinely make a difference.

Key Responsibilities

• Build and maintain strong relationships with existing clients.
• Communicate with clients via phone, email, and face-to-face meetings.
• Conduct site visits to understand client needs and identify opportunities.
• Keep clients informed about new technologies, products, and upgrades.
• Identify opportunities for additional products, services, and new business.
• Assist with preparing project proposals, quotations, and documentation.
• Liaise with technical teams to develop suitable client solutions.
• Maintain accurate client information and opportunities within the CRM.
• Monitor client feedback and elevate service issues when required.

About You

We are looking for someone who genuinely enjoys working with people and building relationships. You will be positive, enthusiastic, and self-driven, with the confidence to engage with clients and the initiative to identify opportunities.

You do not necessarily need to be an IT or audio-visual expert, but you will need a genuine interest in technology and the ability to understand how products and solutions can benefit your clients.

You’ll bring:

• Excellent communication and relationship-building skills.
• A friendly, confident, and professional approach.
• Strong customer service and organizational skills.
• Initiative and motivation to manage your own schedule.
• Good written communication and proposal preparation skills.
• The ability to understand and explain technology in everyday language.
• A proactive approach to identifying opportunities and following things through.
• The ability to work collaboratively with a close-knit team.

You’ll also need:

• A current driver’s licence.
• A reliable vehicle (a car allowance is provided).
• The legal right to live and work permanently in Australia.

What’s on Offer

• A newly created position within a supportive and collaborative team.
• A car allowance to support client visits and travel.
• Bonus payments for new business generated.
• A varied role combining client engagement and project involvement.
• The opportunity to work with innovative technology that positively influences people’s lives.
• Scope to develop your product knowledge and grow with the business.