Account Manager: Digital Signage & Brand Solutions

Sharp & Carter; Melbourne; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Zusammenfassung

Sharp & Carter is partnering with a market-leading provider of branding, signage and digital display solutions in Melbourne. We seek an Account Manager to manage an established retail and QSR portfolio, acting as a trusted advisor and primary contact across branding, signage and customer experience technologies.

You will develop long-term relationships, identify growth opportunities, and collaborate with internal teams to deliver end-to-end projects from enquiry to installation, while

Qualifikationen

• Proven experience in Account Management or related roles in B2B.
• Strong ability to grow existing accounts through consultative approach.
• Excellent stakeholder management and communication.
• Willingness to travel to customer sites.
• Experience in digital signage or display solutions is a plus.

Aufgaben

• Manage and develop an established portfolio of retail and QSR customer accounts.
• Act as the primary point of contact for customers, ensuring exceptional service delivery and stakeholder engagement.
• Build long-term relationships with key decision makers across operations, marketing, procurement, store development and franchise networks.
• Conduct regular customer meetings and site visits to understand business needs and identify opportunities for growth.
• Drive account expansion through cross-selling and upselling across branding, signage and integrated digital solutions.
• Coordinate the delivery of projects from initial enquiry and quotation through to installation and post-project support.
• Collaborate closely with internal project, production, design and service teams to ensure successful project execution.
• Prepare proposals, quotations and commercial recommendations aligned to customer objectives.
• Maintain accurate records, account plans, forecasts and sales pipeline activity.
• Monitor account performance, customer satisfaction and revenue growth opportunities.
• Resolve customer issues and service concerns in a timely and professional manner.

Kenntnisse

Account management

Business development

Client relationship management

Stakeholder management

Project coordination

Proposal development

Communication skills

Travel willingness

Jobbeschreibung

Sharp & Carter is partnering with a market-leading provider of branding, signage and digital display solutions in Melbourne. We seek an Account Manager to manage an established retail and QSR portfolio, acting as a trusted advisor and primary contact across branding, signage and customer experience technologies.

You will develop long-term relationships, identify growth opportunities, and collaborate with internal teams to deliver end-to-end projects from enquiry to installation, while