Account Manager & Customer Service Pro - Sutherland

Planit Cutting Edge Solutions; Sutherland Shire Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Planit Australia is seeking an Account Manager / Customer Service professional to join our Sutherland office. You’ll spend much of your day on the phone, connecting with existing customers, building relationships, following up enquiries and assisting with renewals to ensure a great customer experience.

This is a full-time, office-based role that isn’t cold-calling or field-based. You’ll work with our Sales and Service teams, with about one day per week dedicated to HubSpot and marketing

Qualifications

• Customer Service or Account Management experience is essential.
• Experience in Customer Service, Account Management, Internal Sales or a similar customer-facing role.
• Excellent telephone communication skills and confidence talking with customers.

Responsibilities

• Manage relationships with a dedicated portfolio of new and existing customers.
• Make proactive relationship calls to existing customers and follow up after purchases.
• Be the first point of contact for inbound sales enquiries within your territory.
• Build genuine relationships and maintain regular contact with customers.
• Manage Software Maintenance and Subscription renewals and identify upsell opportunities.
• Generate leads and book appointments for Business Development Managers.
• Maintain accurate customer records and preparation of communications and proposals.
• Process orders and invoices; support Sales and Service teams with day-to-day activities.

Skills

Customer service

Account management

Internal sales

CRM systems

Phone communication

Relationship-building

Tools

HubSpot CRM

Xero

Job description

Planit Australia is seeking an Account Manager / Customer Service professional to join our Sutherland office. You’ll spend much of your day on the phone, connecting with existing customers, building relationships, following up enquiries and assisting with renewals to ensure a great customer experience.

This is a full-time, office-based role that isn’t cold-calling or field-based. You’ll work with our Sales and Service teams, with about one day per week dedicated to HubSpot and marketing