Account Manager

Coates; Sydney; Presencial; AUD 85 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Commission structure

Superannuation

Resumo da oferta

Coates is seeking an Account Manager to lead a portfolio of tradie clients from our Sydney CBD office. You will drive growth, engagement and retention while delivering strategic advice to maximise campaign performance and ROI.

This role focuses on onboarding, inbound and outbound outreach, and building strong customer relationships across Australia. You will educate clients on online marketing best practices, manage campaigns, and collaborate with Product and Marketing to advocate for customer

Qualificações

• Experience in Account Management, Sales, Customer Success, or Customer Service.
• Exposure to a target-driven or KPI-based environment.
• Strong communication skills with the ability to influence and build trust with customers.
• Customer-first mindset and ability to understand client business goals.
• Confidence interpreting campaign performance and providing recommendations.

Responsabilidades

• Managing a portfolio of tradie clients, focusing on growth, engagement, and retention
• Providing strategic advice to help clients maximise campaign performance and ROI
• Educating customers on best practices for online marketing and lead generation
• Running onboarding calls for new clients and helping them get the most from their campaigns
• Handling inbound client enquiries and building strong ongoing relationships
• Executing outbound campaigns to upgrade clients into higher-tier product plans
• Monitoring campaign performance and providing data-driven recommendations
• Supporting retention efforts, including proactive engagement and collection calls when required
• Collaborating with Product and Marketing teams to advocate for customer needs

Conhecimentos

Account management

Sales experience

Customer success

Customer service

Communication

Time management

Problem solving

Relationship building

Ferramentas

Salesforce

Descrição da oferta de emprego

What you’ll be doing

• Managing a portfolio of tradie clients, focusing on growth, engagement, and retention
• Providing strategic advice to help clients maximise campaign performance and ROI
• Educating customers on best practices for online marketing and lead generation
• Running onboarding calls for new clients and helping them get the most from their campaigns
• Handling inbound client enquiries and building strong ongoing relationships
• Executing outbound campaigns to upgrade clients into higher-tier product plans
• Monitoring campaign performance and providing data-driven recommendations
• Supporting retention efforts, including proactive engagement and collection calls when required
• Collaborating with Product and Marketing teams to advocate for customer needs

What’s in it for you

• Competitive salary + commission structure + super
• Sydney CBD office with a high-performing and supportive team environment
• Career growth opportunities with a fast-growing Australian tech platform
• Ongoing training and development to strengthen your sales and account management skills
• Opportunity to work with small businesses across Australia and help them grow

What we’re looking for

• Experience in Account Management, Sales, Customer Success, or Customer Service
• Exposure to a target-driven or KPI-based environment
• Strong communication skills with the ability to influence and build trust with customers
• A customer-first mindset and ability to understand client business goals
• Confidence interpreting campaign performance and providing recommendations
• Highly organised with strong time management and problem-solving skills
• Experience with Salesforce, online marketing, or digital campaigns is a bonus