Account Manager

Jenkin Beattie; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

Jenkin Beattie is seeking an Account Manager to manage an established ANZ portfolio of approximately 120 existing mid-market customers for a leading Data, Analytics and BI SaaS vendor in Sydney. You will focus on growing revenue, expanding usage, and driving renewals, with a strong emphasis on identifying upsell and cross-sell opportunities.

The role requires energy, drive and strong commercial acumen, and offers in-office work 3-4 days per week in Sydney.

Qualifications

• 3-5 years' experience within SaaS sales - Account Management or commercially focused Customer Success.
• Demonstrated experience managing and growing existing customer accounts.
• Track record of identifying upsell, cross-sell and expansion opportunities.
• Strong sales, pipeline management and account planning skills.
• Proactive, inquisitive and commercially focused communication style.

Responsibilities

• Grow revenue across an established customer portfolio.
• Identify and close upsell and cross-sell opportunities.
• Increase product adoption and expand usage across existing customers.
• Drive customer retention, renewals and ongoing account growth.
• Identify new teams, departments and use cases within existing customers.
• Develop account plans and maintain a healthy expansion pipeline.

Skills

SaaS sales

Account management

Upsell and cross-sell

Commercial acumen

High activity level

Job description

Industry leading Data & Analytics SaaS Vendor | Sydney | In office 3-4 days per week

The Company

Our client is an industry leading Data, Analytics and Business Intelligence SaaS vendor, helping organisations turn complex data into actionable insights and make faster, more informed business decisions.

Due to continued growth across the ANZ region, they are looking to hire a driven and commercially minded Account Manager to manage and grow an established portfolio of approximately 120 existing customers.

This is an excellent opportunity for an ambitious SaaS sales professional - Account Manager or commercially focused Customer Success Manager - who enjoys developing existing customer relationships, uncovering new opportunities and driving revenue growth across an established account base.

The Role

Reporting to the Sales Manager - Account Management, you will take ownership of a portfolio of approximately 120 existing mid-market customers across Australia and New Zealand, with a strong focus on:

• Growing revenue across an established customer portfolio
• Identifying and closing upsell and cross-sell opportunities
• Increasing product adoption and expanding usage across existing customers
• Driving customer retention, renewals and ongoing account growth
• Identifying new teams, departments and use cases within existing customers
• Developing account plans and maintaining a healthy pipeline of expansion opportunities

What We’re Looking For

We're looking for someone on an upward career trajectory with energy, drive and strong commercial acumen, who is genuinely ambitious and looking to build a long-term career within SaaS sales.

Ideally, you will bring:

• 3-5 years' experience within SaaS sales - Account Management or a commercially focused Customer Success role
• Demonstrated experience managing and growing existing customer accounts
• A track record of identifying upsell, cross-sell and expansion opportunities
• Strong sales, pipeline management and account planning skills
• A proactive, inquisitive and commercially focused communication style
• High activity levels and the ability to effectively manage a relatively large customer portfolio
• Experience within Data, Analytics, Business Intelligence, SaaS, Cloud or enterprise software is required