Account Manager

Air Control Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

E-TAG

Mobile phone

Laptop

Autonomy to grow team

Career progression

Job security

Supportive team

Job summary

Air Control Australia is seeking an Account Manager – HVAC&R to lead a Sydney team, oversee service delivery and grow a portfolio of commercial clients. You will guide technicians, manage client expectations and develop targeted strategies to win new business across commercial and industrial markets.

The role emphasizes strong leadership, relationship building and a proactive approach to expand Air Control's presence while ensuring high service standards and customer outcomes.

Qualifications

• Experience leading or managing a team in a technical/trade environment.
• Proven ability to grow and manage key accounts.
• Strong sales mindset with a track record of securing new business.

Responsibilities

• Lead, manage and support a team of HVAC&R service technicians.
• Oversee day-to-day performance, workloads, scheduling and resources.
• Build strong relationships with facility/building managers and stakeholders.
• Identify opportunities for additional works and new business.

Skills

Team leadership

Account management

Business development

Client relationship management

Job description

Account Manager – HVAC&R

Lead a Team. Grow Key Accounts. Win New Business.

Career Opportunity – Immediate Start | Sydney

An Opportunity to Make Your Mark

If you are an ambitious, commercially minded individual who enjoys leading people, building strong customer relationships and driving business growth, this could be the opportunity you've been looking for.

Air Control Australia is continuing to grow, and we have an exciting opportunity for an Account Manager to join our Sydney team.

This is a key leadership position within our service department, combining team management, customer relationship management and business development.

You will take ownership of an established portfolio of commercial clients, lead and support a team of HVAC&R technicians, and play an important role in identifying and securing new business opportunities.

We are looking for someone who doesn't simply want to manage accounts, but someone who wants to grow them, develop new relationships, lead a team and contribute to the ongoing success of the business.

The Role & Your Responsibilities

This is a varied, hands-on management role that requires someone who can balance operational responsibilities with a strong commercial focus.

Your key responsibilities will include:

Team Leadership & Service Delivery

• Lead, manage and support a team of HVAC&R service technicians.

• Oversee the day-to-day performance of your allocated team, ensuring workloads, scheduling and resources are effectively managed.

• Build a positive, accountable and high-performing team culture.

• Maintain regular communication with technicians, providing direction, support and guidance.

• Monitor job performance, productivity and service delivery standards.

• Work closely with internal operations and administration teams to ensure the smooth delivery of works.

• Identify opportunities to improve efficiency, technician utilisation and customer outcomes.

Existing Client Relationships & Account Management

• Take ownership of an established portfolio of commercial customers.

• Build and nurture strong relationships with facility managers, building managers, strata managers, body corporates and key stakeholders.

• Regularly visit client sites and engage with customers to understand their needs and identify opportunities.

• Ensure customer expectations are being met and relationships continue to strengthen.

• Identify opportunities for additional works, upgrades, projects and service agreements.

• Proactively manage customer concerns and ensure issues are followed through to resolution.

Business Development & New Sales

• Actively identify, pursue and secure new customers and business opportunities.

• Develop and execute strategies to grow revenue and market share.

• Build new relationships through networking, referrals, industry connections and direct engagement.

• Identify opportunities to expand Air Control's presence across commercial and industrial markets.

• Prepare and present quotations, proposals and tenders.

• Manage opportunities from initial enquiry through to negotiation and securing the work.

• Maintain a strong sales pipeline and consistently work towards agreed sales and growth targets.

• Represent Air Control professionally at client meetings, industry events and networking opportunities.

The Candidate We Are Seeking

We are looking for someone with a combination of leadership ability, commercial awareness and a genuine passion for building relationships and growing a business.

Ideally, you will have experience in HVAC&R, mechanical services, building services or a similar technical industry, with a background in account management, service management, estimating or business development.

However, we are not simply looking for someone based on the number of years they have been in the industry.

We are looking for the right person.

Someone who is ambitious, commercially driven and motivated by achieving results. Someone who enjoys being out meeting clients, identifying opportunities, supporting their team and taking ownership of their responsibilities.

You will ideally bring:

• Experience managing or leading a team, preferably within a technical or trade-based environment.

• A strong understanding of commercial HVAC&R and building mechanical services.

• Proven experience building and maintaining customer relationships.

• A demonstrated ability to identify sales opportunities and generate new business.

• Strong commercial awareness and confidence preparing quotations and negotiating with customers.

• Excellent communication, organisational and problem-solving skills.

• The ability to motivate, influence and get the best out of people.

• A proactive approach with the confidence to take ownership and make decisions.

Most importantly, we want someone who is hungry to succeed.

Someone who is driven, approachable, positive and genuinely excited about the opportunity to grow their career and contribute to the growth of Air Control.

A Little About Air Control Australia

Air Control Australia is an established and rapidly growing HVAC&R business, with over 20 years of industry experience and a national footprint supported by a team of more than 200 employees.

We deliver commercial and industrial air conditioning, heating and ventilation solutions across a diverse range of industries throughout NSW and Australia.

Our customers and projects span:

• Hospitality, hotels and student accommodation.

• Commercial offices and high-rise buildings.

• Strata properties and mixed-use developments.

• Retirement villages and aged care facilities.

• Schools and educational institutions.

• Healthcare facilities.

• Retail, factories and warehouses.

• Local government and government-owned facilities.

We pride ourselves on building long-term customer relationships, delivering quality outcomes and continually looking for ways to improve and grow.

Your Benefits & Rewards

We recognise that attracting the right person means offering more than just a position.

The successful candidate will enjoy:

• A competitive remuneration package, reflective of experience and ability.

• Company vehicle or vehicle allowance, including fuel card and E-TAG.

• Mobile phone and laptop.

• Opportunity to take ownership of an established client portfolio.

• Genuine autonomy to manage and grow your team and customer relationships.

• The opportunity to develop new business and directly influence company growth.

• Long-term career progression within an expanding national organisation.

• Job security and the backing of an established business.

• A supportive team environment where initiative and results are recognised.