Account Manager

PwC Australia; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

PwC Australia is seeking an Account Manager to drive client-led growth across finance, tech, energy, and health sectors. You’ll bring structure, rigour, and momentum to priority accounts, enabling teams to deepen relationships and solve clients’ most important challenges.

You’ll work with Lead Client Partners and account teams in a dynamic, matrixed environment. In this role you’ll develop and execute account plans, manage pipeline health, and leverage Salesforce, PowerBI and AI-enabled tools to

Qualifications

• 3+ years in account coordination, business development support or client-facing roles within professional services.
• Agile in thinking and working, able to shift priorities and maintain momentum.
• Genuine curiosity about clients' businesses and where PwC can add value.
• Strong relationship builder across procurement, delivery, and internal stakeholders.
• Proactive problem solver who resolves issues before escalation.
• Curiosity to find efficiencies via AI-enabled tools and smarter workflows.
• Excellent organizational and multi‑deadline management skills.
• Commercial mindset linking client priorities to firm capabilities.
• Experience with CRM, data reporting and vendor reviews.

Responsibilities

• Work closely with Lead Client Partners and account teams to drive coordinated, client-led delivery.
• Develop and execute account plans aligned to client priorities.
• Maintain an effective operating rhythm with regular meetings and action follow-ups.
• Manage pipeline health, identify opportunities, and coordinate pursuits across services.
• Maintain high-quality account data and real-time reporting for decision making.
• Leverage Salesforce, PowerBI and AI-enabled platforms to surface insights and efficiencies.
• Identify opportunities to streamline workflows and reduce duplication across teams.
• Track progress and ensure accountability for key actions.
• Build strong relationships across teams and with clients, expanding participation over time.
• Collaborate with Clients and Markets teams to activate campaigns and thought leadership.
• Develop relationships with client procurement and delivery teams to support commercial processes.

Skills

Account coordination

Client-facing

Agile mindset

Relationship building

Problem solving

AI & automation mindset

Project management

Data literacy

Commercial acumen

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

iPower

PowerBI

Job description

Our clients count on us when the stakes are high and how we show up for them matters. As an Account Manager, you’ll play a vital role in enabling client‑led growth by bringing structure, rigour, and momentum to priority accounts, allowing teams to focus on deep relationships and solving clients’ most important challenges, working with clients across finance, technology, energy, health, and other key industries.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do:

• Work closely with Lead Client Partners and account teams across a portfolio of priority accounts to drive coordinated, client-led account delivery.
• Develop and execute account plans, aligned to client strategic priorities.
• Drive consistent account disciplines by establishing and maintaining an effective operating rhythm, including regular account team meetings with agendas, briefing materials, and follow-up on actions.
• Actively manage pipeline health, proactively identify opportunities, and coordinate pursuits across lines of service to drive conversion and growth.
• Maintain high-quality account data and reporting to support transparent, real-time decision making across pipeline, financial performance, margin, forecasts, client feedback, and contract management.
• Leverage tools (e.g. Salesforce, iPower, PowerBI) and AI-enabled platforms to support account planning, client conversations, and to surface insights and efficiencies that benefit both our teams and our clients.
• Identify opportunities to streamline ways of working across connected teams, using AI and smarter workflows to reduce duplication, accelerate delivery, and free up time for higher-value client work.
• Track progress and ensure accountability for key account actions across the teams.
• Build strong working relationships with connected team members, providing clear briefs and context, and expanding their contribution over time.
• Collaborate with Clients and Markets teams to activate relevant campaigns, events and thought leadership that strengthen client relationships.
• Develop and maintain effective relationships with client procurement and delivery teams to support commercial processes and strengthen our position.

What we’re looking for:

• 3+ years’ Experience in account coordination, business development support or client-facing roles within professional services.
• Agile in both thinking and working, able to shift priorities, adapt to new information, and keep momentum across a dynamic portfolio.
• Genuine curiosity about clients' businesses, their challenges, and where we can add value.
• Strong relationship builder, able to develop trusted, durable working relationships across client procurement, delivery teams, internal stakeholders, and connected teams, building rapport and credibility at multiple levels.
• Proactive problem solver who identifies issues early, thinks laterally, and works collaboratively across teams to resolve them before they escalated, bringing a solutions mindset to everything from commercial blockers to delivery challenges.
• Curiosity and drive to find efficiencies through connected teams and AI, comfortable experimenting with new tools and ways of working to reduce friction, improve quality, and create capacity for higher-value client activity.
• Strong organisational and project management skills with exceptional attention to detail and the ability to manage multiple deadlines concurrently.
• Commercial mindset with the ability to connect client priorities to firm capabilities.
• Comfortable working with data, CRM systems, reporting tools and emerging AI-enabled platforms.
• Experience managing commercial processes including RFPs, contracts and vendor reviews.
• Team player who thrives in a fast-moving, matrixed environment, and who actively strengthens collaboration across connected teams.

What you’ll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic.

We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.