Account Manager - MSP

RGIT Australia; City of Parramatta; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Onsite parking

Paid upskilling & industry-recognized\

Job summary

HD IT, a Sydney-based MSP, is seeking an Account Manager to join the Sales Team as a full-time permanent associate. You will be the primary contact for clients, align technology with business goals, and drive account growth.

You’ll collaborate with technical teams to deliver outcomes, manage client expectations end-to-end, identify new opportunities, and lead reviews to close initiatives. Requires 2+ years in IT sales, strong communication, and Australian work rights.

Qualifications

• 2+ years in Account Manager, IT Sales, or similar role.
• Strong knowledge of IT solutions and services.
• Excellent communication and presentation skills.
• Ability to interpret KPIs and translate insights into business value.
• Proactive mindset and passion for client success.

Responsibilities

• Build and maintain strong client relationships.
• Proactively drive technical improvements of the clients IT environment.
• Define technology roadmaps according to the client’s business objective.
• Lead regular business and technical review meetings, driving outcomes to completion.
• Manage client expectations end to end.
• Identify new sales opportunities and meet targets.

Skills

Client relationship management

IT solutions knowledge

Communication

KPI interpretation

Proactive mindset

Driver's license

Australian working rights

Based in Sydney

Job description

Full-time Permanent Associate

Posted 10 Sep 2026

Description

Annual Salary range $100k - $120k

About Us

HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running! We’re all about innovation, collaboration, and delivering top-tier IT solutions.

The Role

We're looking for a Account Manager to join our Sales Team. If you're tech-savvy, motivated, and thrive on building strong client relationships, this role is for you.

You’ll be the key point of contact for our clients, aligning technology with their business goals. You'll drive account growth, identify new opportunities, and work closely with our technical teams to deliver great outcomes.

What You’ll Do

• Build and maintain strong client relationships.
• Proactively drive technical improvements of the clients IT environment.
• Define technology roadmaps according to the client’s business objective.
• Lead regular business and technical review meetings, driving all outcomes to completion.
• Manage client expectations end to end.
• Identify new sales opportunities and meet targets.

What You’ll Need

• 2+ years in a similar role (Account Manager, IT Sales, etc.).
• Strong knowledge of IT solutions and services.
• Strong communication and presentation skills.
• Ability to interpret KPIs and translate technical insights into business value.
• A proactive mindset and a passion for client success.
• A valid driver’s license and your own car.
• Full working rights in Australia.
• Based in Sydney.

Why Join Us?

• Onsite parking.
• Work with a highly skilled and energetic team.
• Paid upskilling & industry-recognized certifications.
• Recognition and rewards for high performance.

As part of our hiring process, a Police Check will be required.