Account Manager

Kaliba; Gold Coast City; Remote; AUD 90,000 - 100,000; Full time

Job summary

Kaliba on the Gold Coast is seeking a Client Account Manager (MSP) to own the entire client relationship for a portfolio of businesses, acting as their trusted ICT adviser rather than a mere point of contact. The role is remote but anchored on strategic guidance and long-term partnerships.

You'll develop ICT strategies, run quarterly reviews, manage renewals, identify gaps for additional offerings, and collaborate with architects and engineers to deliver solutions aligned to real client needs.

Qualifications

• Experience in an Account Manager/Service Delivery Manager role within an MSP or IT services environment.
• Consultative, relationship-first approach to client dealings.
• Strong communication skills with business stakeholders.

Responsibilities

• Own the whole-of-business relationship for an assigned client portfolio, building trust with key decision makers as their go-to ICT advisor.
• Develop and review client-specific ICT strategies annually, covering budgets, infrastructure refreshes and risk mitigation.
• Run quarterly strategy reviews with clients, in person, to keep plans aligned to their business.
• Manage renewals proactively, working ahead of expiry rather than reacting to it.
• Identify service gaps and educate clients on how additional offerings genuinely benefit their business.
• Lead proposals for major projects, owning the business case and presentation while technical teams handle the detail.
• Work closely with Solution Architects and Engineers to ensure solutions are built around real client needs.

Skills

Account management

Client relationship

Stakeholder communication

Strategic thinking

Job description

Client Account Manager (MSP) | Gold Coast (Remote)

$90,000 - $100,000 + super

An established Managed Service Provider is looking for a Client Account Manager to own the full relationship for a portfolio of business clients, acting as their trusted ICT advisor.

This is a strategic, relationship-led role, not a support or ticket-queue position. You'll be the person clients turn to for guidance on their technology direction, not just a point of contact.

What you'll be doing:

• Own the whole-of-business relationship for an assigned client portfolio, building trust with key decision makers as their go-to ICT advisor
• Develop and review client-specific ICT strategies annually, covering budgets, infrastructure refreshes and risk mitigation
• Run quarterly strategy reviews with clients, in person, to keep plans aligned to their business
• Manage renewals proactively, working ahead of expiry rather than reacting to it
• Identify service gaps and educate clients on how additional offerings genuinely benefit their business
• Lead proposals for major projects, owning the business case and presentation while technical teams handle the detail
• Work closely with Solution Architects and Engineers to ensure solutions are built around real client needs

What you'll bring:

• Proven experience in an Account Manager, Client Manager or Service Delivery Manager role within an MSP or IT services environment
• A consultative, relationship-first approach, comfortable positioning yourself as a trusted advisor rather than a salesperson
• Strong communication skills, confident presenting strategy and proposals to business stakeholders
• Genuine account management discipline, managing renewals, growth and retention as core metrics, not an afterthought