Account Manager

CUPCKE Apparel; Noosa Shire; On-site; AUD 50,000 - 70,000; Full time

Job summary

CUPCKE Apparel, a small founder-run business based in Noosa, is seeking a proactive client services coordinator to take over day-to-day management of custom orders. Start casually, learning clients, products and the order process from design brief to delivery, then grow into a full-time role owning accounts.

You'll be the main contact for clubs, teams and events, liaising between clients and designers, coordinating artwork approvals, sizing, production tracking and order details to ensure every

Qualifications

• At least 1 year in a customer facing or coordination role
• Strong eye for detail to avoid costly mistakes
• Excellent written communication via email and messages
• Ability to juggle several orders at different stages without dropping any

Responsibilities

• Own the relationship between clients and the design team and keep every order on track
• Take new custom orders from clubs, teams and events and set them up correctly from day one
• Be the main point of contact for clients from first enquiry through to delivery
• Gather design briefs, pass on feedback clearly, and move design rounds forward
• Manage artwork approvals, sizing, quantities and order details with accuracy
• Place and track factory orders and update clients on production and delivery
• Keep the CRM and order tracking current and owned
• Handle customer emails and messages with care and speed
• Support Shopify product setup and online order admin

Skills

Attention to detail

Organisational skills

Clear written communication

Multi-order management

Tools

Shopify

Klaviyo

Canva

monday.com

Job description

CUPCKE Apparel makes custom performance apparel for triathlon clubs, cycling teams, run crews and events across Australia and the US. This role takes over the day to day of looking after custom clients. You will be the person who makes sure every order moves from first enquiry to kit in hand without anything slipping through. You start casual, learning clients, product and how a custom order runs from design brief to delivery, with the founders alongside you. Once you are running orders on your own, the role moves to full time. From there you take ownership of client accounts and run client services end to end.

Key responsibilities

Own the relationship between clients and the design team, and keep every custom order on track

Take new custom orders from clubs, teams and events, and set them up correctly from day one

Be the main point of contact for clients from first enquiry through to delivery

Sit between client and designer: gather design briefs, pass on feedback clearly, and keep design rounds moving

Manage artwork approvals, sizing, quantities and order details with a sharp eye for errors

Place and track factory orders and keep clients informed on production and delivery

Keep the CRM and order tracking current so nothing is sitting unowned

Handle customer emails and messages with care and speed

Support Shopify product set up and online order admin

About you

Strong attention to detail. Custom apparel has a lot of moving parts and small mistakes are expensive

Organisation. You like systems, lists and knowing where everything is up to

Clear, friendly written communication. Most of this job is email and messages

The ability to manage several orders at different stages at once without dropping any

At least a year in a customer facing or coordination role, such as hospitality, retail, front desk or events

Reliable and on time. We are a small team and people count on each other

An understanding of triathlon, cycling or running is nice to have

Experience with Shopify, Klaviyo, Canva or monday.com is nice to have

About us

We are a small, founder-run business based in Noosa and we grew out of The Cupcake Cartel, one of the biggest triathlon communities in the country. Most of our clients train and race, and they expect their kit to be right. We are hiring because the business is growing and the founders need to spend more time winning new clubs and teams, which means handing the day to day of looking after our clients to someone who will own it.