Account Manager - Uniforms & Apparel

Stafford Group; City of Melbourne; Hybrid; AUD 65,000 - 100,000; Full time

Job summary

Tailored By Stafford, based in Collingwood, Melbourne, is seeking an organized Account Manager to manage a portfolio of clients within the apparel and uniform sector. You will work closely with clients and internal teams to deliver projects from enquiry to delivery, while building lasting relationships and providing outstanding service.

The role suits someone with 3+ years' experience in apparel or fashion, strong communication skills, and a commercial mindset.

Qualifications

• 3+ years' experience in the apparel, uniform or fashion industry.
• Experience in Account Management, Customer Success or Business Development.
• Proficiency in Microsoft 365; NetSuite experience is an advantage.

Responsibilities

• Build and maintain long-term client relationships.
• Deliver exceptional customer service and account support.
• Grow existing accounts and identify new business opportunities.
• Achieve sales and KPI targets.
• Coordinate client projects from enquiry to delivery.
• Conduct garment fittings and product presentations.
• Maintain accurate client information within NetSuite ERP.
• Represent Tailored By Stafford with professionalism and integrity.

Skills

Account management

Client relationships

Communication skills

Organizational skills

Commercial awareness

Tools

NetSuite

Microsoft 365

Job description

About Tailored By Stafford

Tailored By Stafford designs, develops and delivers custom uniform programs for many of Australia's leading brands.

Based in Collingwood, Melbourne, we partner with clients across a broad range of industries, delivering considered uniform solutions backed by quality products, practical expertise and exceptional service.

Our business is built on long-term relationships, professionalism and doing things well.

About the Role

We're looking for an organised, commercially minded Account Manager to manage and support an established portfolio of clients.

This role is suited to someone who relishes working independently with experience in the apparel, uniform or fashion industry who enjoys building strong relationships, delivering outstanding service and identifying opportunities to grow existing accounts.

You'll work closely with clients and internal teams to ensure projects are delivered seamlessly from enquiry through to completion.

Key Responsibilities

Build and maintain long-term client relationships.

Deliver exceptional customer service and account support.

Grow existing accounts and identify new business opportunities.

Achieve sales and KPI targets.

Coordinate client projects from enquiry to delivery.

Conduct garment fittings and product presentations.

Maintain accurate client information within NetSuite ERP.

Represent Tailored By Stafford with professionalism and integrity.

About You

You’ll bring:

3+ years' experience in the apparel, uniform or fashion industry.

Experience in Account Management, Customer Success or Business Development.

Strong communication and relationship-building skills.

Excellent organisation and attention to detail.

Commercial understanding of pricing, costing, budgets, MOQs and timelines.

Proficiency in Microsoft 365 (NetSuite experience is an advantage).

The ability to work independently while contributing to a collaborative team.

Why Join Us?

Work with some of Australia's leading brands.

Join a respected Australian business with a strong reputation for quality and service.

Enjoy a diverse role that combines relationship management, commercial outcomes and project delivery.

Freedom to own the role and have independence

Hybrid work based in Collingwood, Melbourne (minimum 3 days on-site).

Full-time, Monday to Friday, 8:30am–5:00pm.

If you're passionate about apparel and enjoy building lasting client relationships, we'd love to hear from you.