Account Manager

Caesarstone Australia; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Caesarstone Australia is seeking an Account Manager to join the VIC team and manage a diverse portfolio across the West VIC territory, with occasional regional travel. This role focuses on relationship management, territory service, merchandising and identifying growth opportunities for the Caesarstone brand.

You’ll work with Retail Partners, Stonemasons, Builders, Architects & Designers, and will: follow a call cycle, create strategic account plans, drive engagement, and maximise sales

Qualifications

• Minimum 4 years’ experience in the building or interiors industry.
• Strong communication and relationship-building skills.
• Proactive, friendly and confident client engagement style.
• Ability to manage a varied portfolio and work autonomously.
• Excellent organisational skills and professionalism.
• Willingness to travel across VIC and regional areas with overnight stays.

Responsibilities

• Maintain regular, meaningful conversations with customers and nurture relationships.
• Create customised strategic account plans for key customers.
• Maximise sales using Salesforce CRM and manage accounts.
• Provide excellent service and coordinate with support teams for issues.
• Negotiate contracts, pricing and terms.
• Merchandise territory with state merchandiser (physical capability required).
• Conduct market research to uncover opportunities and monitor industry trends.
• Provide product training sessions and represent Caesarstone at events.
• Promote brand at industry events, conferences, trade shows and networking gatherings.

Skills

Communication skills

Relationship-building

Autonomous working style

Organisational skills

Tools

Salesforce CRM

Job description

Caesarstone are looking for an Account Manager to join our VIC team and manage a diverse portfolio across the West VIC territory, with occasional regional travel. This role has broad account coverage across all our market segments and is key to supporting our continued growth in the state.

About the Role

You’ll work across a blended client base including working with Retail Partners and Stonemasons, Builders, Architects & Designers. This role is focused on relationship management, territory service, merchandising, and identifying growth opportunities for the Caesarstone brand.

You’ll also:

• Keep the connection strong with your customers by following a call cycle that ensures regular, meaningful conversations, and keeps the relationships thriving.
• Create customised strategic account plans for your key customers, driving engagement and growth while building lasting partnerships.
• Maximise your sales performance using our Salesforce CRM—track your progress, log your activities, and manage accounts.
• Provide excellent service by swiftly addressing any issues or concerns, and collaborate with support teams to manage any technical or service challenges.
• Negotiate contracts, pricing, and terms that strike a win-win balance for both you and your customers, all while staying aligned with company policies and legal guidelines.
• Merchandise your territory in collaboration with our state merchandiser (requires physical capability)
• Conduct market research to uncover new opportunities, analyse industry trends, and keep an eye on competitors, all while generating fresh leads.
• Demonstrate your expertise with engaging training sessions that highlight the benefits and features of our products and services.
• Be the face of the company at industry events, conferences, trade shows, and networking gatherings—promoting our brand and building new connections

What we’re looking for

We’re after someone with industry experience - in building products, construction, interiors, ideally experience within the stone industry. You know how the industry ticks, and you’ve got the network and know-how to hit the ground running. In addition, you'll have:

• Minimum 4 years’ experience in the building or interiors industry
• Strong communication and relationship-building skills
• A proactive, friendly and confident style when working with clients
• The ability to manage a varied portfolio and work autonomously
• Solid organisational skills and a high level of professionalism
• Self-starter who thrives out on the road but works just as well with a team behind them.
• Flexibility to travel across your territory in VIC and regional areas with some overnight travel.

Why Join Us?

You’ll be joining a supportive team with strong leadership, well-established processes, and a nationally recognised brand. This role gives you the chance to work across a wide client mix, develop your skills, and build a career in a premium, design-led industry.