Account Manager

Convergint Australia Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Convergint Australia Pty Ltd in Melbourne is seeking an ambitious Account Manager to grow and manage existing client relationships within a defined portfolio. You will drive revenue through solution selling of IT, AV, and security offerings, expanding opportunities with key decision-makers.

The role requires 5–7 years in account management or sales, knowledge of security/AV solutions, and strong leadership and negotiation skills.

Qualifications

• 5-7 years in account management or sales, preferably in AV or ICT sectors.
• Bachelor’s degree in business, technology, or related field preferred.
• NV1 clearance preferable.

Responsibilities

• Manage and expand client relationships within assigned accounts.
• Identify new sales opportunities and pursue new business leads.
• Propose tailored IT, AV, and security solutions.
• Develop and execute strategic account plans to meet sales targets.
• Build and manage a robust sales pipeline and close deals.
• Engage with decision-makers and present tailored technology solutions.
• Prepare and present proposals, handle objections, and negotiate to secure new business.
• Monitor market trends and competitors to refine sales strategies.
• Conduct financial analysis and forecasting of sales performance.

Skills

Relationship-building

Communication

Negotiation

Presentation

Leadership

Sales

Account management

Education

Bachelor's degree in business/technology or related field

Tools

CRM software

Microsoft Office

Job description

Build a career where values meet worldwide opportunity. Job Description:

Convergint is seeking an ambitious and results driven Account Manager to join our dynamic team in Melbourne, VIC. This is your chance to become part of a global leader in security, network, and audio-visual solutions. In this role, you'll be responsible for maintaining and growing existing client relationships within a defined portfolio or vertical to drive increased market share and sales opportunities.

Who We Are:

With over 20 years of growth and success, Convergint is a global, service-based systems integrator and a leader in security and workplace technology solutions. Our mission is to be our customers' best service provider, and our diverse, inclusive culture is driven by our strong values and beliefs, which make us a standout in the industry. We are passionate about protecting people, property, and assets through cutting-edge solutions.

About the Role:

The Account Manager is responsible for managing and expanding client relationships, identifying new business opportunities, and ensuring customer satisfaction. This role requires a combination of sales expertise, technical knowledge, and relationship-building skills to drive revenue growth and maintain long-term partnerships.

Your responsibilities will include:

• Client Relationship Management: Serve as the primary point of contact for assigned accounts, ensuring excellent customer experience and long-term partnerships.
• Sales & Business Development: Identify new sales opportunities within existing accounts and pursue new business leads to grow revenue.
• Solution Selling: Understand client needs and collaborate with technical teams to propose tailored IT, AV, and security solutions.
• Account Strategy: Develop and execute strategic account plans to meet and exceed sales targets.
• Pipeline Development: Build and manage a strong sales pipeline by engaging with decision-makers and closing deals.
• Client Engagement: Cultivate relationships with potential clients and present tailored technology solutions.
• Presenting & Closing: Prepare and present proposals and pitches for prospects, handle objections, and lead negotiations to secure new business.
• Market Research: Stay informed on industry trends and competitors to refine sales strategies.
• Financial Analysis: Conduct financial analysis and forecasting to assess sales performance.

Overall, you'll play a crucial role in developing new business and contributing to Convergint's continued success.

What We’re Looking For:

• Experience: 5-7 years in account management or sales, preferably in Audio Visual workplace solutions, Electronic security, or ICT sectors, with a proven track record of winning new business.
• Product knowledge: Ideally knowledge of technology solutions such as security systems, and AV solutions.
• Skills: Strong communication, presentation, and leadership skills. Expertise in relationship-building, negotiation, and client management. Proficient in Microsoft Office.
• Qualifications: Bachelor’s degree in business, technology, or related fields preferred.
• Personal Traits: A driven, adaptable sales "hunter" who thrives in fast-paced environments and enjoys opening new markets and building long-term partnerships.
• NV1 clearance preferable.

Why Convergint?

• Supportive, Inclusive Culture: We believe in fostering a positive, inclusive environment where all team members can thrive both personally and professionally.
• Career Progression: We offer clear opportunities for career growth and advancement within a global organization.
• Training & Development: Ongoing professional development and training are provided to keep you ahead of industry trends and technologies.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support this.
• Dynamic Environment: Fast-paced and full of opportunities for those who thrive in an energetic workplace.

Ready to Take Your Career to the Next Level? Convergint is committed to a culture of Diversity and Inclusion and is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences. If you require reasonable adjustments during the recruitment process, please let us know. Applicants must have the legal right to work in the country where the role is based. Employment may be subject to reference checks and other pre-employment screening relevant to the role. By applying for this position, you consent to the collection and handling of your personal information for recruitment purposes in accordance with our Privacy Policy. Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint's story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.