Field Technician

Convergint Australia Pty Ltd; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Great work life balance

Training & development provided

Opportunity for career progression

Job summary

Convergint Australia Pty Ltd is seeking an experienced Service Technician in NSW to install and support CCTV, access control, intercom and IP-based systems. You’ll handle service calls, planned maintenance and minor project work while ensuring safety and regulatory compliance.

You will diagnose issues, perform repairs, document service activities and deliver outstanding customer service. Prior experience with Genetec, Avigilon or Milestone is a plus and a NSW Security Licence is preferred.

Qualifications

• Minimum of three years’ experience as a Security Technician.
• NSW Security Licence eligibility required.
• Proven passion for technology and high attention to detail.
• Experience with IP CCTV, IP intercoms and networking.

Responsibilities

• Respond to service calls, planned maintenance and after-hours requests.
• Diagnose, troubleshoot, repair and replace defective parts; install projects as needed.
• Prepare accurate service reports for invoicing and cost tracking.
• Provide best-in-class service and act as customer’s preferred service provider.
• Support custom integrations, system upgrades and network configurations as required.

Skills

Communication

Australian Standards

Planning & Project management

Analytical problem solving

MS Office

Education

High School Certificate

Certificate III in Security

Tools

Gallagher

Integriti

Lenel

Genetec

Avigilon

Milestone

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and customer service-oriented technician to join our amazing culture. The Service Technician plays a key role in servicing and supporting our customers.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who you Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

The Role

This position is responsible for both installing and providing customer and technical support for installed systems Security CCTV Access Control Systems, Intercom, Visitor Management Systems and other cloud based or IP systems. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and performing installation and commissioning on minor works and small projects jobs.

What you’ll do with “Our Training and Your Experience”

• Respond to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug systems for problems, install projects as necessary.
• Identifies and resolves problems for many types of service calls including emergency and after‑hours calls; analyses repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgement in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

To be successful in the role you will need to have:

• High level communication skills - written, oral, liaison.
• Knowledge of Australian Standards applicable to the Security Industry.
• Good planning and project management skills and the ability to prioritise issues and tasks.
• An understanding of quality assurance principles and their application.
• Analytical and problem‑solving abilities.
• A proficiency in MS Office applications.

Experience

Minimum of three years of experience as a Security Technician. With industry or trade qualifications

• Have or be eligible to obtain a NSW Security Licence.
• Passion for technology.
• High attention to detail.
• Experience with Electronics.
• OH&S card.
• Experience with various EACS systems Gallagher, Integriti and Lenel preferred.
• Experience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, Milestone preferred.

Qualifications

• High School Certificate or equivalent
• Certificate III in Security or equivalent technical certification

Certifications and Licences

• Car driver's Licence
• Open Cabling Licence
• NSW Security Licence
• Construction Induction White Card

Why join us?

• Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.
• Opportunities for career progression
• Training and development provided.
• Great work life balance

This is your opportunity to make a valuable contribution to one of Australia's most recognised brands in the Integration Security industry. You will be working with a great team of people who are dedicated to continually improving efficiencies for the benefit of the company, its customers, community and very importantly, its employees.

Convergint is committed to a culture of Diversity and Inclusion and is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences. If you require reasonable adjustments during the recruitment process, please let us know. Applicants must have the legal right to work in the country where the role is based. Employment may be subject to reference checks and other pre‑employment screening relevant to the role. By applying for this position, you consent to the collection and handling of your personal information for recruitment purposes in accordance with our Privacy Policy.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.