Account Manager

A&L Windows; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile

Birthday leave

Christmas and New Year shutdown

Generous employee product discounts

Career opportunities across the widerV

Job summary

A&L Windows & Doors is seeking a strategic Account Manager to lead key residential builder relationships across South East Queensland. The role is predominantly on the road, owning a high-volume portfolio, strengthening partnerships and identifying growth opportunities.

You'll manage site visits, reviews, and collaborate with internal teams to ensure on-time delivery and issue resolution, becoming a trusted advisor with strong product knowledge and negotiation skills.

Qualifications

• Proven key account management experience within the construction industry
• Strong relationship management and negotiation skills
• Excellent planning, organisation and time management
• Strong technical aptitude and product knowledge
• Ability to work autonomously while collaborating across teams

Responsibilities

• Managing and growing key residential builder relationships
• Conducting regular site visits and customer reviews
• Understanding customer pipelines, projects and product requirements
• Identifying upselling and cross-selling opportunities
• Developing account plans and monitoring key sales KPIs
• Partnering with internal teams to ensure timely delivery and issue resolution
• Acting as the key point of contact for customer escalations
• Building strong product and industry knowledge to become a trusted advisor

Skills

Key account management

Negotiation

Planning and organizing

Technical product knowledge

Autonomy with teamwork

Job description

A&L Windows & Doors has manufactured quality windows, doors, and screens for over 40 years. With a strong history and a focus on innovation, we’re committed to delivering quality products and exceptional customer service.

As part of the VENTORA Group, you’ll also be joining a broader organisation employing 4,500 people across multiple sites and states.

About the Role

We’re looking for a strategic and customer-focused Account Manager to manage key customer relationships across South East Queensland.

Predominantly on the road, you’ll take ownership of a key high-volume residential builder portfolio, strengthening existing partnerships while identifying opportunities to grow the account.

Key responsibilities include:

• Managing and growing key residential builder relationships
• Conducting regular site visits and customer reviews
• Understanding customer pipelines, projects and product requirements
• Identifying upselling and cross-selling opportunities
• Developing account plans and monitoring key sales KPIs
• Partnering with internal teams to ensure timely delivery and issue resolution
• Acting as the key point of contact for customer escalations
• Building strong product and industry knowledge to become a trusted advisor

About You

You’re a commercially minded account management professional who knows how to build trusted customer relationships and deliver results.

You’ll bring:

• Proven key account management experience within the construction industry
• Strong relationship management and negotiation skills
• Excellent planning, organisation and time management
• Strong technical aptitude and product knowledge
• The ability to work autonomously while collaborating across teams
• Understanding of relevant industry and regulatory requirements
• Windows and doors experience will be highly regarded

What’s on Offer

• Competitive salary + fully serviced company vehicle, laptop and mobile
• Paid birthday leave
• Christmas and New Year shutdown
• Generous employee product discounts
• Career opportunities across the wider VENTORA Group

Applicants must have legal rights to work in Australia and be willing to undertake a pre-employment check.