Account Manager

Ventora Group; Gold Coast City; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile

Flexible hours

Birthday leave

Shutdown days

Employee discounts

Career opportunities

Job summary

A&L Windows & Doors, part of the VENTORA Group, seeks a strategic Account Manager to manage a high-volume residential builder portfolio across South East Queensland. This field-based role focuses on strengthening partnerships while uncovering growth opportunities.

You will conduct site visits, develop account plans, and collaborate with internal teams to ensure timely delivery and issue resolution. Relevant construction experience is essential.

Qualifications

• Proven key account management experience in construction.
• Strong relationship management and negotiation abilities.
• Excellent planning, organisation and time management.
• Strong technical aptitude and product knowledge.
• Able to work autonomously while collaborating across teams.
• Understanding of industry regulations and standards.

Responsibilities

• Manage and grow key residential builder relationships across South East Queensland.
• Conduct regular site visits and customer reviews.
• Understand customer pipelines, projects and product requirements.
• Identify upselling and cross-selling opportunities.
• Develop account plans and monitor sales KPIs.
• Partner with internal teams to ensure timely delivery and issue resolution.
• Act as the primary point of contact for customer escalations.
• Build product and industry knowledge to advise customers.

Skills

Key account mgmt

Negotiation skills

Planning & organisation

Relationship management

Product knowledge

Autonomous & collaborative

Job description

A&L Windows & Doors has manufactured quality windows, doors, and screens for over 40 years. With a strong history and a focus on innovation, we’re committed to delivering quality products and exceptional customer service. As part of the VENTORA Group, you’ll also be joining a broader organisation employing 4,500 people across multiple sites and states.

About The Role

We’re looking for a strategic and customer-focused Account Manager to manage key customer relationships across South East Queensland. Predominantly on the road, you’ll take ownership of a key high-volume residential builder portfolio, strengthening existing partnerships while identifying opportunities to grow the account.

Key Responsibilities Include

• Managing and growing key residential builder relationships
• Conducting regular site visits and customer reviews
• Understanding customer pipelines, projects and product requirements
• Identifying upselling and cross-selling opportunities
• Developing account plans and monitoring key sales KPIs
• Partnering with internal teams to ensure timely delivery and issue resolution
• Acting as the key point of contact for customer escalations
• Building strong product and industry knowledge to become a trusted advisor

About You

You’re a commercially minded account management professional who knows how to build trusted customer relationships and deliver results.

You’ll Bring

• Proven key account management experience within the construction industry
• Strong relationship management and negotiation skills
• Excellent planning, organisation and time management
• Strong technical aptitude and product knowledge
• The ability to work autonomously while collaborating across teams
• Understanding of relevant industry and regulatory requirements
• Windows and doors experience will be highly regarded

What’s On Offer

• Competitive salary + fully serviced company vehicle, laptop and mobile
• Flexible working hours
• Paid birthday leave
• Christmas and New Year shutdown
• Generous employee product discounts
• Career opportunities across the wider VENTORA Group

Your Next Steps

If you’re a relationship-driven Account Manager who enjoys being close to your customers and growing strategic accounts, we’d love to hear from you. Applicants must have legal rights to work in Australia and be willing to undertake a pre-employment check. Agencies will only be engaged if required. Please do not contact us or submit candidates unless requested by the Talent Acquisition Team.