Account Manager

A&L Windows and Doors; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fully serviced company vehicle

Laptop and mobile provided

Birthday leave

Christmas and New Year shutdown

Employee product discounts

Job summary

A&L Windows & Doors is seeking a strategic Account Manager to manage a high-volume residential builder portfolio across South East Queensland. The role involves frequent field visits, nurturing relationships and growing opportunities with key customers.

You will identify upsell potential, coordinate with internal teams for timely delivery and be the trusted advisor across product and industry knowledge. Applicants must have lawful rights to work in Australia.

Qualifications

• Proven key account management experience within the construction industry.
• Strong relationship management and negotiation skills.
• Excellent planning, organisation and time management.
• Understanding of relevant industry and regulatory requirements.
• Windows and doors experience will be highly regarded.

Responsibilities

• Manage and grow key residential builder relationships across South East Queensland.
• Conduct regular site visits and customer reviews.
• Understand customer pipelines, projects and product requirements.
• Identify upselling and cross-selling opportunities.
• Develop account plans and monitor key sales KPIs.
• Partner with internal teams to ensure timely delivery and issue resolution.
• Act as the key point of contact for customer escalations.
• Build strong product and industry knowledge to become a trusted advisor.

Skills

Key account management

Construction industry experience

Relationship management

Negotiation skills

Planning

Time management

Product knowledge

Autonomous work style

Regulatory understanding

Windows & doors experience

Job description

A&L Windows & Doors has manufactured quality windows, doors, and screens for over 40 years. With a strong history and a focus on innovation, we’re committed to delivering quality products and exceptional customer service.

As part of the VENTORA Group, you’ll also be joining a broader organisation employing 4,500 people across multiple sites and states.

About the Role

We’re looking for a strategic and customer-focused Account Manager to manage key customer relationships across South East Queensland.

Predominantly on the road, you’ll take ownership of a key high-volume residential builder portfolio, strengthening existing partnerships while identifying opportunities to grow the account.

Key responsibilities include:

• Managing and growing key residential builder relationships
• Conducting regular site visits and customer reviews
• Understanding customer pipelines, projects and product requirements
• Identifying upselling and cross-selling opportunities
• Developing account plans and monitoring key sales KPIs
• Partnering with internal teams to ensure timely delivery and issue resolution
• Acting as the key point of contact for customer escalations
• Building strong product and industry knowledge to become a trusted advisor

About You

You’re a commercially minded account management professional who knows how to build trusted customer relationships and deliver results.

You’ll bring:

• Proven key account management experience within the construction industry
• Strong relationship management and negotiation skills
• Excellent planning, organisation and time management
• Strong technical aptitude and product knowledge
• The ability to work autonomously while collaborating across teams
• Understanding of relevant industry and regulatory requirements
• Windows and doors experience will be highly regarded

What’s on Offer

• Competitive salary + fully serviced company vehicle, laptop and mobile
• Paid birthday leave
• Christmas and New Year shutdown
• Generous employee product discounts
• Career opportunities across the wider VENTORA Group

Your Next Steps

If you’re a relationship-driven Account Manager who enjoys being close to your customers and growing strategic accounts, we’d love to hear from you.

Applicants must have legal rights to work in Australia and be willing to undertake a pre-employment check.