Account Manager

A&L; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile

Birthday leave

Holiday shutdown

Employee discounts

Career opportunities

Job summary

A&L Windows & Doors, part of the VENTORA Group, is seeking a strategic Account Manager in South East Queensland. You will manage a high-volume residential builder portfolio, carrying out site visits and reviews, and growing relationships across the region.

You will work primarily on the road, developing account plans, coordinating with internal teams, and becoming a trusted advisor with strong product knowledge of windows and doors.

Qualifications

• Proven key account management in construction industry.
• Strong relationship management and negotiation skills.
• Excellent planning, organisation and time management.
• Strong technical aptitude and product knowledge.
• Ability to work autonomously while collaborating across teams.
• Understanding of relevant industry regulatory requirements.
• Experience with Windows and doors is highly regarded.

Responsibilities

• Manage and grow key residential builder relationships.
• Conduct regular site visits and customer reviews.
• Understand customer pipelines, projects and product requirements.
• Identify upselling and cross-selling opportunities.
• Develop account plans and monitor sales KPIs.
• Coordinate with internal teams for timely delivery and issue resolution.
• Serve as the main point of contact for escalations.
• Build product and industry knowledge to act as trusted advisor.

Skills

Key account mgmt

Relationship management

Negotiation

Planning & organisation

Product knowledge

Autonomy

Regulatory knowledge

Windows & doors

Tools

Windows & doors products

Job description

A&L Windows & Doors has manufactured quality windows, doors, and screens for over 40 years. With a strong history and a focus on innovation, we’re committed to delivering quality products and exceptional customer service.

As part of the VENTORA Group, you’ll also be joining a broader organisation employing 4,500 people across multiple sites and states.

About the Role

We’re looking for a strategic and customer-focused Account Manager to manage key customer relationships across South East Queensland.

Predominantly on the road, you’ll take ownership of a key high-volume residential builder portfolio, strengthening existing partnerships while identifying opportunities to grow the account.

Key responsibilities include:

• Managing and growing key residential builder relationships
• Conducting regular site visits and customer reviews
• Understanding customer pipelines, projects and product requirements
• Identifying upselling and cross-selling opportunities
• Developing account plans and monitoring key sales KPIs
• Partnering with internal teams to ensure timely delivery and issue resolution
• Acting as the key point of contact for customer escalations
• Building strong product and industry knowledge to become a trusted advisor

About You

You’re a commercially minded account management professional who knows how to build trusted customer relationships and deliver results.

You’ll bring:

• Proven key account management experience within the construction industry
• Strong relationship management and negotiation skills
• Excellent planning, organisation and time management
• Strong technical aptitude and product knowledge
• The ability to work autonomously while collaborating across teams
• Understanding of relevant industry and regulatory requirements
• Windows and doors experience will be highly regarded

What’s on Offer

• Competitive salary + fully serviced company vehicle, laptop and mobile
• Paid birthday leave
• Christmas and New Year shutdown
• Generous employee product discounts
• Career opportunities across the wider VENTORA Group

Applicants must have legal rights to work in Australia and be willing to undertake a pre-employment check.