Account Manager

Coates; Geelong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts

Purchased additional leave

Novated leasing

Parental leave

Volunteering opportunities

Job summary

Coates in Geelong seeks an Account Manager to grow profitable revenue across a diverse customer portfolio in the Geelong region and surrounding areas. You’ll understand client operations and strategic priorities to deliver safe, reliable equipment solutions and build long-term partnerships.

Collaborating with branch teams and specialists, you’ll create account plans, manage a robust pipeline, present proposals, and ensure exceptional customer experiences across multiple industries including

Qualifications

• Experience in selling services to construction, mining, manufacturing, government or similar sectors.
• Proven success in account management, negotiation and influencing outcomes.
• Strategic mindset with ability to interpret data and translate insights into growth plans.

Responsibilities

• Develop a strong understanding of market opportunities, customer businesses and strategic priorities, identifying how Coates can add value.
• Identify upcoming projects, shutdowns, maintenance programs and growth opportunities across your assigned territory.
• Build and maintain strong relationships with existing customers while actively seeking opportunities to grow and win new business.
• Maintain key sales activities and performance metrics, including customer visits, pipeline management, pricing, quotations and sales reporting.
• Prepare and present professional, commercially viable proposals that align with customer requirements and Coates' value proposition.
• Work collaboratively with the Burnie and Launceston branch teams and broader sales and operations network to deliver seamless customer solutions.
• Maintain a structured territory plan and customer visitation schedule to maximise customer engagement, relationship development and growth opportunities across Northern and North-West Tasmania.
• Monitor customer activity, market trends and competitor movements to identify opportunities for business growth and improved customer outcomes.
• Ensure timely follow-up and resolution of customer enquiries, issues and opportunities.
• Comply with all company policies, procedures and safety requirements.

Skills

Account management

Negotiation

Relationship building

Data interpretation

Tender handling

Strategic thinking

Job description

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As an Account Manager, you'll be responsible for growing profitable revenue and increasing share of wallet across a portfolio of new and existing customers throughout the Geelong region and surrounding areas, supporting our Geelong branch.

By understanding your customers' operations, projects and strategic priorities, you'll identify opportunities to deliver safe, reliable and value-driven equipment solutions. Working closely with branch teams and specialists, you'll develop account plans, build long-term relationships and ensure customers receive an exceptional experience at every touchpoint.

This role offers the opportunity to work across a diverse range of industries including civil construction, mining, industrial maintenance, manufacturing, agriculture and energy.

What You'll Be Doing

• Develop a strong understanding of market opportunities, customer businesses and strategic priorities, identifying how Coates can add value.
• Identify upcoming projects, shutdowns, maintenance programs and growth opportunities across your assigned territory.
• Build and maintain strong relationships with existing customers while actively seeking opportunities to grow and win new business.
• Maintain key sales activities and performance metrics, including customer visits, pipeline management, pricing, quotations and sales reporting.
• Prepare and present professional, commercially viable proposals that align with customer requirements and Coates' value proposition.
• Work collaboratively with the Burnie and Launceston branch teams and broader sales and operations network to deliver seamless customer solutions.
• Maintain a structured territory plan and customer visitation schedule to maximise customer engagement, relationship development and growth opportunities across Northern and North-West Tasmania.
• Monitor customer activity, market trends and competitor movements to identify opportunities for business growth and improved customer outcomes.
• Ensure timely follow-up and resolution of customer enquiries, issues and opportunities.
• Comply with all company policies, procedures and safety requirements.

What you’ll bring to the role

• Experience selling services into construction, mining, manufacturing, government or similar sectors
• Proven success in account management, negotiation and influencing outcomes
• Strategic mindset with the ability to interpret data and translate insights into growth plans
• Experience with tenders, contracts and complex stakeholder environments
• A proactive, relationship-driven approach and passion for delivering customer value

Strong communication and relationship-building skills.

Demonstrated initiative, accountability and a proactive approach to work.

The ability to collaborate effectively across multiple teams and stakeholders.

Strong organisational skills with the ability to prioritise and manage competing demands.

Commercial curiosity and an interest in developing sales and account management expertise.

A current driver's licence and willingness to travel throughout the assigned territory.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.