Account Manager

Roar; City of Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

BrandRadar, part of Roar Global, is hiring an Account Manager to own the full client growth journey in Australia—from onboarding to long-term success and upsell opportunities.

You will drive client strategy, lead growth initiatives, and align product and marketing with real customer pain points to deliver measurable value for mid-market to enterprise brands.

Qualifications

• 5–10+ years in a commercial leadership role across account management, sales, or client success.
• Deep understanding of growth marketing, AI tools, SEO, and the broader digital ecosystem.
• Experience working in or selling to mid-market or enterprise clients.
• Proven track record of building and leading high-performing teams.
• Comfortable owning revenue targets and commercial outcomes.
• Strong communication with emotional intelligence and a solution-oriented mindset.

Responsibilities

• Own key client relationships, ensuring measurable value from our solutions.
• Lead client onboarding, quarterly business reviews (QBRs), and upsell strategies.
• Anticipate client needs and shape solutions across our offerings.
• Drive expansion revenue and lead high-value deal-making.
• Build playbooks for outbound and referral-driven growth.
• Own forecasting and pipeline growth.
• Feed client insights back to product and marketing teams.

Skills

Account Management

Leadership

Growth Marketing

AI Tools

SEO

Digital Ecosystem

Job description

The Opportunity

Buyers are starting their search inside AI assistants, and the brands that get named in those answers are winning the consideration set. BrandRadar is the managed service that puts our clients there.

We're looking for an Account Manager to own the full client growth journey in Australia, from winning new clients through to building the long-term relationships and customer success that keep them.

About us

BrandRadar delivers answer engine optimisation (AEO) as an ongoing service, content and technical work that earns brands a place in AI-generated answers. We already do this for clients across South Asia and Africa. Australia is our next market.

We're part of Roar Global, an APAC venture builder operating since 2014. The group also owns CreatorFlow, Australia's largest UGC marketplace, so this isn't a market we're arriving in cold, we're already here, already trading, and already backed by local relationships.

Responsibilities

Client strategy & success

• Own key client relationships, ensuring they drive measurable value from our solutions
• Lead client onboarding, quarterly business reviews (QBRs), and upsell strategies
• Anticipate client needs and shape solutions across our offerings

Sales & account growth

• Drive expansion revenue and lead high-value deal-making
• Build playbooks for outbound and referral-driven growth
• Own forecasting and pipeline growth

Product alignment

• Feed client insights back to product and marketing teams
• Ensure our go-to-market strategy aligns with real-world customer pain points
• Collaborate with AI/SEO product leaders to shape product positioning

Operational excellence

• Implement systems to scale account operations, sales reporting, and client communications
• Optimise CRMs, automation, and AI tools to streamline team operations

Requirements

• 5–10+ years in a commercial leadership role across account management, sales, or client success
• Deep understanding of growth marketing, AI tools, SEO, and the broader digital ecosystem
• Experience working in or selling to mid-market or enterprise clients
• A proven track record of building and leading high-performing teams
• Comfortable owning revenue targets and commercial outcomes
• A clear communicator with strong emotional intelligence and a solution-oriented mindset