Account Manager

Roar Global; City of Melbourne; On-site; AUD 150,000 - 230,000; Full time

Job summary

BrandRadar, part of Roar Global, is expanding as Australia becomes our next market. We deliver answer engine optimisation (AEO) as an ongoing service, combining content and technical work to place brands in AI-generated answers.

We already operate across South Asia and Africa and are building local relationships in Australia. We seek a senior leader who can own key client relationships, guide onboarding and QBRs, and drive growth through upsells.

Qualifications

• 5-10+ years in commercial leadership across account management, sales or client success.
• Deep understanding of growth marketing, AI tools, SEO and the digital ecosystem.
• Experience selling to mid-market or enterprise clients.
• Proven ability to build and lead high-performing teams.
• Comfortable owning revenue targets and commercial outcomes.
• Clear communicator with strong EI and solution mindset.

Responsibilities

• Own key client relationships, ensuring measurable value from our solutions.
• Lead client onboarding, quarterly reviews (QBRs) and upsell strategies.
• Anticipate client needs and shape solutions across offerings.
• Drive expansion revenue and lead high-value deal-making.
• Build playbooks for outbound and referral-driven growth.
• Own forecasting and pipeline growth.
• Feed client insights back to product and marketing teams to align GTM.

Skills

Commercial leadership

Account management

Sales

Client success

Growth marketing

AI tools

SEO

Enterprise sales

Team leadership

Tools

CRM platforms

AI tools

SEO tools

Job description

The Opportunity

Buyers are starting their search inside AI assistants, and the brands that get named in those answers are winning the consideration set. BrandRadar is the managed service that puts our clients there.

About Us

BrandRadar delivers answer engine optimisation (AEO) as an ongoing service, content and technical work that earns brands a place in AI-generated answers. We already do this for clients across South Asia and Africa. Australia is our next market.

We're part of Roar Global, an APAC venture builder operating since 2014. The group also owns CreatorFlow, Australia's largest UGC marketplace, so this isn't a market we're arriving in cold, we're already here, already trading, and already backed by local relationships.

Responsibilities

Client strategy & success

• Own key client relationships, ensuring they drive measurable value from our solutions
• Lead client onboarding, quarterly business reviews (QBRs), and upsell strategies
• Anticipate client needs and shape solutions across our offerings

Sales & account growth

• Drive expansion revenue and lead high-value deal-making
• Build playbooks for outbound and referral-driven growth
• Own forecasting and pipeline growth

Product alignment

• Feed client insights back to product and marketing teams
• Ensure our go-to-market strategy aligns with real-world customer pain points
• Collaborate with AI/SEO product leaders to shape product positioning

Operational excellence

• Implement systems to scale account operations, sales reporting, and client communications
• Optimise CRMs, automation, and AI tools to streamline team operations

Requirements

• 5-10+ years in a commercial leadership role across account management, sales, or client success
• Deep understanding of growth marketing, AI tools, SEO, and the broader digital ecosystem
• Experience working in or selling to mid-market or enterprise clients
• A proven track record of building and leading high-performing teams
• Comfortable owning revenue targets and commercial outcomes
• A clear communicator with strong emotional intelligence and a solution-oriented mindset