Account Manager

Global Express; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work

Work from home

Parental leave

Upskilling and mentoring

Employee discounts

Peer recognition

Job summary

Team Global Express invites an Account Manager (SMB) to nurture a portfolio of up to 70 small to medium customers, driving cross-sell and upsell opportunities while ensuring high retention and share of wallet through regular contact.

This hybrid role splits time between account management and new business sales, leveraging logistics industry knowledge and solution selling skills to build lasting partnerships and deliver value across Australia and NZ.

Qualifications

• 1-2 years experience in sales or an account management position.
• Logistics/transportation sector experience is a plus.
• Solution selling/negotiation/presentations experience.
• Hunter and farmer mindset with positive, tenacious attitude.

Responsibilities

• Identify new customers using strategic market research and insights.
• Develop and maintain meaningful connections with customers, ensuring satisfaction and long-term partnerships.
• Handle trading terms, credit requests, and customer remediation with professionalism and efficiency.
• Nurture and grow share of wallet for a portfolio of up to 70 SMB customers.

Skills

Account management

Sales

Cross-selling

Negotiation

Presentations

Tools

Power BI

Job description

As a trusted Account Manager (SMB), you will be responsible for providing superior customer experiences, nurturing a portfolio of up to 70 of TGE’s small to medium sized business customers, helping to identify cross-selling and upselling opportunities, as well as customer retention. You'll achieve your 'share of wallet' targets by consistently engaging and consulting with your customers via regular communications.

This is a hybrid role, fifty per cent of your role will involve account management, the other fifty percent will be new business sales focused.

TGE is an Australian company that employs over 15,000 people, and continues to enjoy huge market share & growth, and that’s why Team Global Express is recognised as one of Australia's largest intermodal logistics providers.

Typical duties & responsibilities will also include (but not limited to):

• Using strategic market research and insights to identify and connect with new customers
• Further developing and maintaining meaningful connections with customers, ensuring satisfaction and long-term partnerships
• Handling trading terms, credit requests, and customer remediation with professionalism and efficiency

What are we ideally looking for in an Account Manager? We will consider two types of applicants:

• 1-2 years experience within a sales or an account management position, ideally within a service solution
• Or maybe you have gained significant experience within the logistics/transportation sectors, and you feel confident you have transferrable skills to move into more of an account management/sales role
• Solution selling/negotiation/presentations experience
• You have a great mix of 'hunter' and 'farmer' skillsets
• Key personality traits & characteristics would include positivity, tenacity, resilience, continuous improvement mindset, and results focused
• You take pride in your work, you're driven/energetic, and dedicated

Extra points for the following (not essential though):

• Experience within the logistics, transportation, supply chain, and/or heavy industries
• Power BI expertise

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Maori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.