Account manager/ Inside Sales

Team Global Express; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Team Global Express in Brisbane is seeking an Account Manager (SMB) to nurture a portfolio of up to 70 SME customers and drive cross-sell opportunities. This hybrid role splits time 50/50 between account management and new business sales, with a focus on delivering outstanding customer experiences and strong share-of-wallet results.

You will engage customers through regular communications, address trading terms, credit requests, and build long-term partnerships, ensuring satisfaction and loyalty.

Qualifications

• 1-2 years experience within a sales or an account management position, ideally within a service solution.
• Significant experience within the logistics/transportation sectors, with transferrable skills to move into account management/sales role
• Solution selling/negotiation/presentations experience
• A great mix of 'hunter' and 'farmer' skillsets
• Positivity, tenacity, resilience, continuous improvement mindset, and results focused
• Take pride in your work, driven/energetic, and dedicated

Responsibilities

• Using strategic market research and insights to identify and connect with new customers
• Further developing and maintaining meaningful connections with customers, ensuring satisfaction and long-term partnerships
• Handling trading terms, credit requests, and customer remediation with professionalism and efficiency

Skills

Hunter mindset

Farmer mindset

Solution selling

Negotiation

Presentations

Account management

Customer service

Job description

As a trusted Account Manager (SMB), you will be responsible for providing superior customer experiences, nurturing a portfolio of up to 70 of TGE's small to medium sized business customers, helping to identify cross-selling and upselling opportunities, as well as customer retention. You'll achieve your 'share of wallet' targets by consistently engaging and consulting with your customers via regular communications. This is a hybrid role, fifty per cent of your role will involve account management, the other fifty percent will be new business sales focused.

Key responsibilities

Using strategic market research and insights to identify and connect with new customers

Further developing and maintaining meaningful connections with customers, ensuring satisfaction and long-term partnerships

Handling trading terms, credit requests, and customer remediation with professionalism and efficiency

About you

1-2 years experience within a sales or an account management position, ideally within a service solution

Significant experience within the logistics/transportation sectors, with transferrable skills to move into account management/sales role

Solution selling/negotiation/presentations experience

A great mix of 'hunter' and 'farmer' skillsets

Positivity, tenacity, resilience, continuous improvement mindset, and results focused

Take pride in your work, driven/energetic, and dedicated

About us

TGE is an Australian company that employs over 15,000 people, and continues to enjoy huge market share & growth. Team Global Express is recognised as one of Australia's largest intermodal logistics providers.