Account Manager

Boral; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Tool of Trade Vehicle offered

Employment stability – permanent, full

Genuine career progression

We are Australian-owned and operated

Opportunity to purchase additional le

Generous paid parental leave entitl

Job summary

Boral Cement in Canberra is seeking an Account Manager to manage and grow our cement and packaged products portfolio across ACT and Regional Southern NSW. You will build strong customer relationships, act as a technical consultant, and drive sales while coordinating with operations, QC, and transport to ensure a smooth customer experience.

The role requires travel across your portfolio, delivering sales outcomes, pricing insights, and market analysis to strengthen Boral Cement’s position in the

Qualifications

• Experience as an Account Manager in Construction or Building / Industrial Retail sectors.
• Proven ability to resolve customer issues and maintain satisfaction/retention.
• Ability to achieve sales outcomes and price/mitigate contractual risk.
• Initiative to identify opportunities for growth across sales and processes.

Responsibilities

• Manage and nurture account relationships to retain customers and identify risks and opportunities to increase sales, volume & margin.
• Prospect, build and maintain strong customer relationships, achieve or exceed sales objectives, and act as a technical consultant.
• Facilitate customer concern resolution with operations, QC, credit control & transport for a positive experience.
• Support pricing strategies to improve market share and net benefit for Boral.
• Develop sales strategies, analyse competitors and forecast sales volumes.
• Represent Boral at industry events and seek market data and opportunities.
• Provide solutions to strengthen Boral Cement’s brand equity and credibility.

Skills

Account management

Sales

Relationship building

Negotiation

Job description

Based in Canberra and reporting to the Sales Manager, the Account Manager ACT is responsible for managing and expanding Boral Cement’s market share of bulk cement and packaged products sales across the ACT and Regional Southern NSW territory.

This role is pivotal in managing prospective and existing accounts by developing solid relationships to ensure that we understand and address the needs of our customers and market. Interfacing with a diverse customer base from the the ACT to Regional Southern NSW, this role offers variety and the opportunity to really take ownership of the allocated customer portfolio, building positive and long-lasting relationships.

Your day will involve:

• Manage and nurture account relationships to a high standard to ensure retention as well as to identify business risks and opportunities to increase sales, volume & margin
• Prospect, build and maintain strong customer relationships, achieving, or exceeding sales objectives, and assisting as a technical consultant to customers
• Facilitate customer concern resolution with relevant departments such as operations, QC, credit control & transport to ensure a positive customer experience with Boral
• Support and provide advice on sales and pricing strategies to improve market share and drive net benefit for Boral
• Develop sales strategies, conduct competitor and market analysis as well as forecast sales volumes
• Represent Boral at industry events and seek to obtain market data and business opportunities
• Pre-empt and provide solutions for customers in a manner that yields credibility and value and strengthens Boral Cement’s brand equity and reputation.

What are we looking for?

• Strong experience as an Account Manager within Construction or Building / Industrial Retail sectors
• Demonstrated experience in actively resolving customer issues and maintaining satisfaction/ retention
• Proven ability to achieve sales outcomes and quickly assess and price/mitigate contractual risk
• Strong initiative to identify opportunities for growth and improvement across sales and processes

You will be an adaptable, proactive and solutions oriented Account Manager with strong foundational sales and relationship building skills. You will relish the opportunity to meet with your customers and will be expected to travel across your portfolio on a regular basis.

What’s on offer?

• Tool of Trade Vehicle offered
• Employment stability – permanent, full-time position within a large and profitable business
• Genuine career progression opportunities within Boral Australia
• We are Australian-owned and operated
• Opportunity to purchase additional leave
• Generous paid parental leave entitlements.

About Boral Cement

Boral Cement is working towards reducing carbon emissions by replacing 60% of fossil fuel in its manufacturing process with lower carbon alternative fuel. We have invested heavily in the development of Berrima’s alternative fuel project, to enable to the transition from coal to refuse derived fuels.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration foremployment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.