Account Manager

Boral Limited; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Tool of Trade Vehicle

Career progression

Australian-owned & operated

Additional leave

Parental leave

Job summary

Boral Cement is seeking an Account Manager based in Canberra to lead the management and expansion of cement sales across the ACT and Regional Southern NSW, reporting to the Sales Manager.

You will build strong relationships with diverse customers, understand their needs, and address market opportunities while maintaining high retention and delivering value for the business.

Qualifications

• Strong experience as an Account Manager within Construction or Building / Industrial Retail sectors.
• Demonstrated experience in actively resolving customer issues and maintaining satisfaction/ retention.
• Proven ability to achieve sales outcomes and quickly assess and price/mitigate contractual risk.
• Strong initiative to identify opportunities for growth and improvement across sales and processes.

Responsibilities

• Manage and nurture account relationships to a high standard to ensure retention as well as to identify business risks and opportunities to increase sales, volume & margin.
• Prospect, build and maintain strong customer relationships, achieving, or exceeding sales objectives, and assisting as a technical consultant to customers.
• Facilitate customer concern resolution with relevant departments such as operations, QC, credit control & transport to ensure a positive customer experience with Boral.
• Support and provide advice on sales and pricing strategies to improve market share and drive net benefit for Boral.
• Develop sales strategies, conduct competitor and market analysis as well as forecast sales volumes.
• Represent Boral at industry events and seek to obtain market data and business opportunities.
• Pre-empt and provide solutions for customers in a manner that yields credibility and value and strengthens Boral Cement’s brand equity and reputation.

Skills

Account management

Sales strategy

Customer relations

Pricing risk

Opportunity identification

Job description

Your next opportunity

Based in Canberra and reporting to the Sales Manager, the Account Manager ACT is responsible for managing and expanding Boral Cement’s market share of bulk cement and packaged products sales across the ACT and Regional Southern NSW territory.

This role is pivotal in managing prospective and existing accounts by developing solid relationships to ensure that we understand and address the needs of our customers and market. Interfacing with a diverse customer base from the the ACT to Regional Southern NSW, this role offers variety and the opportunity to really take ownership of the allocated customer portfolio, building positive and long-lasting relationships.

Your day will involve:

• Manage and nurture account relationships to a high standard to ensure retention as well as to identify business risks and opportunities to increase sales, volume & margin
• Prospect, build and maintain strong customer relationships, achieving, or exceeding sales objectives, and assisting as a technical consultant to customers
• Facilitate customer concern resolution with relevant departments such as operations, QC, credit control & transport to ensure a positive customer experience with Boral
• Support and provide advice on sales and pricing strategies to improve market share and drive net benefit for Boral
• Develop sales strategies, conduct competitor and market analysis as well as forecast sales volumes
• Represent Boral at industry events and seek to obtain market data and business opportunities
• Pre-empt and provide solutions for customers in a manner that yields credibility and value and strengthens Boral Cement’s brand equity and reputation.

What are we looking for?

• Strong experience as an Account Manager within Construction or Building / Industrial Retail sectors
• Demonstrated experience in actively resolving customer issues and maintaining satisfaction/ retention
• Proven ability to achieve sales outcomes and quickly assess and price/mitigate contractual risk
• Strong initiative to identify opportunities for growth and improvement across sales and processes

You will be an adaptable, proactive and solutions oriented Account Manager with strong foundational sales and relationship building skills. You will relish the opportunity to meet with your customers and will be expected to travel across your portfolio on a regular basis.

What’s on offer?

• Tool of Trade Vehicle offered
• Employment stability – permanent, full-time position within a large and profitable business
• Genuine career progression opportunities within Boral Australia
• We are Australian-owned and operated
• Opportunity to purchase additional leave
• Generous paid parental leave entitlements.

About Boral Cement

Boral Cement is working towards reducing carbon emissions by replacing 60% of fossil fuel in its manufacturing process with lower carbon alternative fuel. We have invested heavily in the development of Berrima’s alternative fuel project, to enable to the transition from coal to refuse derived fuels.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration foretreatment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.