Account Manager

OPC IT; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

OPC is seeking an Account Manager to nurture and expand relationships with existing clients, including not-for-profit organisations. You will partner with sales, technical and service delivery teams to coordinate requests, support accurate proposals and ensure high client satisfaction and retention.

The role requires Canberra-based presence and a proactive, organized, client-focused mindset. You will manage ongoing client communications, conduct regular reviews and assist with renewals and

Qualifications

• Strong verbal and written communication skills.
• Proactive, organised and client-focused approach.
• Ability to build trusted relationships and manage competing priorities.
• Experience in account management, customer success, or client service.
• Can work collaboratively in a team and independently when required.

Responsibilities

• Managing a portfolio of existing clients and serving as their primary commercial contact.
• Building strong relationships and understanding each client's operations, priorities and service needs.
• Scheduling and conducting regular account reviews, documenting actions and following through on commitments.
• Monitoring client satisfaction, service performance and upcoming requirements in collaboration with internal teams.
• Maintaining timely and effective communication with clients and internal stakeholders.
• Maintaining knowledge of OPC's services through collaboration with our teams and supporting renewals and onboarding.

Skills

Communication

Organisational

Relationship building

Team collaboration

CRM proficiency

Tools

CRM systems

Microsoft Office

Job description

OPC has been in operation for 40 years and has been offering Managed IT Services for over 20 years. We have been at the forefront of delivering full stack Managed Security and Cloud Services since 2021 and web services since 2000. Our Managed Services base has grown by over 40% over the past two years and we are looking to enhance our already strong and dynamic team to support this continued trajectory.

About the role

We are seeking a motivated Account Manager to join our team. Reporting to the Sales Manager, this role is primarily focused on managing and strengthening relationships with our existing clients, including organisations in the not-for-profit sector. You will build trusted client relationships, develop a practical understanding of each client's operations and priorities, and act as a reliable point of contact between clients and OPC's internal teams. Through regular account management meetings and follow-up, you will help clients get the most from their current services and identify appropriate opportunities for additional solutions that deliver genuine value. You will work closely with our sales, technical and service delivery teams to coordinate client requests, support accurate proposals and maintain a high level of client satisfaction and retention. The role will also support contract renewals, service changes and the smooth onboarding of new services for existing clients.

Key responsibilities

• Managing a portfolio of existing clients and serving as their primary commercial contact
• Building strong relationships and understanding each client's operations, priorities and service needs
• Scheduling and conducting regular account reviews, documenting actions and following through on commitments
• Monitoring client satisfaction, service performance and upcoming requirements in collaboration with internal teams
• Maintaining timely and effective communication with clients and internal stakeholders
• Maintaining current knowledge of OPC's services through collaboration with our sales, technical and service delivery teams
• Contributing to client communications and marketing activities

About you

• Strong verbal and written communication skills
• A proactive, organised and client-focused approach
• The ability to build trusted relationships and manage competing priorities
• Good working knowledge of Microsoft applications and confidence using CRM systems
• Experience in account management, customer success, client service or a similar client-facing role
• An understanding of managed IT services would be advantageous, but is not essential
• The ability to work collaboratively in a team environment and independently when required
• Must be Canberra based
• Must have current driver's license and own car