Account Manager

One Harvest Pty Ltd; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

One Harvest Pty Ltd in Brisbane is seeking an Account Manager to manage key supermarket retailer partnerships, forecast demand with supply chain teams, and drive promotions and growth across categories.

You will leverage consumer insights and collaborate with R&D, Marketing and Operations to launch new products and optimize shelf space, delivering value for customers and the business.

Qualifications

• Proven experience (2+ years) in account management or related commercial role in FMCG.
• Strong commercial and financial acumen with data-driven decision making.
• Experience negotiating with diverse stakeholders and retailers (Coles, Woolworths desirable).
• Bachelor’s degree in Business, Marketing, or related field preferred.

Responsibilities

• Build and nurture partnerships with major supermarket retailers.
• Lead demand forecasting with internal supply chain teams to ensure product availability.
• Develop and execute promotional plans to grow sales and market share.
• Conduct category reviews and apply insights to optimize shelf space.
• Collaborate with R&D, Marketing and Operations on product launches and improvements.
• Coordinate with internal teams to ensure timely communications and approvals.

Skills

Communication

Negotiation

Adaptability

Analytical

Problem-solving

Cross-functional collaboration

FMCG experience

Education

Bachelor's degree in Business/Marketing

Job description

Key Competencies / Attributes of Success

• Excellent communication and interpersonal skills.
• High level of agility and adaptability to manage multiple priorities in a dynamic environment.
• Strong analytical skills with attention to detail.
• Results-driven mindset with a focus on delivering value for both the customer and the business.
• Strong influencing and negotiation skills.
• High levels of tenacity and resilience.

Workplace Health and Safety

• Be a champion our Zero Harm journey
• Ensure all company Health and Safety Policy and Procedure are followed.
• Ensure consultation with employees on health and safety issues.

Customer Relationship Management

• Build and nurture strong, long-term partnerships with major supermarket retailers.
• Act as the primary point of contact for customer inquiries, ensuring effective communication and resolution of issues.
• Deliver exceptional customer experience improvements, becoming a trusted advisor to retail partners.

Demand Forecasting & Supply Chain Management

• Drive accurate demand forecasting in collaboration with internal supply chain teams.
• Proactively identify and resolve supply chain challenges, minimizing disruptions and ensuring consistent product availability.
• Negotiate and manage commercial agreements, ensuring profitability and alignment with strategic goals.
• Develop and monitor financial performance metrics for accounts, reporting on key insights and driving corrective actions where needed.
• Monitor sales performance, trade spend and profit against budget.
• Run the annual budget process.

Promotional Planning & Growth

• Develop and implement promotional plans to increase sales and market share.
• Manage the sale pipeline and develop strategies for long‑term sustained growth.

Category Management & Insights

• Conduct product range reviews and provide actionable recommendations to optimize shelf space and sales.
• Leverage category analysis and consumer insights to identify trends and opportunities for product innovation.

New Product Development & Product Improvement

• Collaborate with R&D, Marketing, and Operations teams to support the launch of new products and enhancements to existing offerings.
• Partner with customers to align product development initiatives with market demands

Cross-functional Collaboration

• Work closely with internal teams, including Marketing, R&D, and Operations, to deliver cohesive strategies and solutions.
• Facilitate clear communication between customers and internal stakeholders to ensure alignment on goals and priorities.
• Deliver communications and actions on time, with internal engagement and correct approvals.

Key Qualifications and Experience

• Proven experience (2+ years) in account management, sales, or a related commercial role, preferably within FMCG or food manufacturing.
• Strong commercial and financial acumen, with the ability to analyse and interpret data to drive decisions.
• Demonstrated ability to negotiate, influence, and collaborate effectively with diverse stakeholders.
• Exceptional problem-solving skills with the ability to distil complex issues into actionable solutions.
• Experience in category management, consumer insights, or supply chain management is highly desirable.
• Experience with major retailers (Coles, Woolworths) is desirable.
• Fresh produce experience, particularly pre-packed salads, is desirable.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.