Account Management Support Specialist

Foit Group; Sydney; On-site; AUD 65,000 - 78,000; Full time

Job summary

FOIT Group is seeking a diligent Sales Support Officer to empower the Account Manager by handling administrative tasks, scheduling, travel arrangements and data entry. You will own the back-end of the account management process, enabling front‑line client engagement.

You will prepare quotes in Zomentum, manage procurement and renewals, maintain CRM accuracy, and coordinate client reviews. Strong organization and communication will help you build trusted relationships across teams and with

Qualifications

• Experience in administrative support within a client-facing role
• Ability to manage calendars and travel arrangements
• Proficient at creating quotes and proposals
• Familiarity with CRM and quote tools

Responsibilities

• Manage the Account Manager's diary, including scheduling and prioritisation of appointments
• Assist with meeting logistics, including travel bookings, agendas and material preparation
• Handle routine client enquiries such as billing questions and site changes
• Build Quarterly Business Review packs by consolidating data from ConnectWise PSA, RMM, security and cloud platforms
• Schedule client meeting cadence in line with engagement schedules
• Prepare quotes and proposals in Zomentum and submit for approval
• Follow up outstanding quotes on a regular cadence and secure sign-off
• Source vendor and distributor pricing, confirming stock and lead times
• Raise purchase orders against approved quotes and track to delivery
• Monitor expiry dates and identify upcoming renewals with a rolling 90‑day view

Skills

Relationship building

Effective communication

Time management

Organisational skills

Tools

CRM software

ConnectWise PSA

Zomentum

RMM

Cloud platforms

Job description

FOIT Group is seeking a diligent Sales Support Officer to empower the Account Manager by handling administrative tasks, scheduling, travel arrangements and data entry. You will own the back-end of the account management process, enabling front‑line client engagement.

You will prepare quotes in Zomentum, manage procurement and renewals, maintain CRM accuracy, and coordinate client reviews. Strong organization and communication will help you build trusted relationships across teams and with