Client Relationship Officer

seek.com.au; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

seek.com.au is seeking a Client Relationship Officer to join our Sales team and act as a key point of contact for our clients. The role focuses on building strong relationships, delivering exceptional client experiences and coordinating service delivery with internal teams.

You will manage day-to-day client relationships, respond to inquiries promptly, and work with Operations, Sales, Dispatch and Finance to ensure a seamless client experience.

Qualifications

• Experience in customer service, account management or client relations preferred.
• Strong communication and relationship-building skills.
• Excellent organisation and ability to manage multiple priorities.
• Proactive, solutions-focused approach to problem solving.
• Confident using email, spreadsheets, CRM and other business systems.

Responsibilities

• Manage day-to-day relationships with an assigned portfolio of clients.
• Respond to client enquiries, requests and issues promptly and professionally.
• Coordinate with internal teams to deliver a seamless client experience.
• Monitor client accounts and identify opportunities to improve service and satisfaction.
• Support onboarding and maintain accurate CRM records and client information.
• Escalate and manage complex issues through to resolution.
• Identify opportunities for upselling, cross-selling and additional products or services.

Skills

Customer relationship management

Communication skills

Problem solving

Organisational skills

Tools

CRM software

MS Excel

Job description

Build relationships. Deliver great service. Grow with our clients.

We’re looking for a Client Relationship Officer to join our Sales team and become a key point of contact for our clients.

This role is focused on building strong relationships, delivering an exceptional client experience and ensuring enquiries and issues are managed through to resolution. You’ll work closely with internal teams to coordinate service delivery, while also identifying opportunities to support client retention and account growth.

What You’ll Do

Manage day-to-day relationships with an assigned portfolio of clients.

Respond to client enquiries, requests and issues promptly and professionally.

Coordinate with internal teams including Operations, Sales, Dispatch and Finance to deliver a seamless client experience.

Monitor client accounts and proactively identify opportunities to improve service and satisfaction.

Support new client onboarding and maintain accurate CRM records and client information.

Escalate and manage complex issues through to resolution.

Identify opportunities for upselling, cross-selling and additional products or services that meet client needs.

Support the Client Retention Manager with client engagement, retention activities, reporting and account management.

Work collaboratively across the business to support client retention, account growth and overall business objectives.

What We’re Looking For

Experience in customer service, account management or client relations is preferred.

Strong communication and relationship-building skills.

Excellent organisation and the ability to manage multiple priorities.

A proactive, solutions-focused approach to problem solving.

Confidence using email, spreadsheets, CRM and other business systems.

Experience in logistics, service delivery or operations-based environments is desirable.

About You

You’re professional, approachable and customer-focused, with a genuine interest in building strong relationships and helping clients get the best possible experience.

You’re calm under pressure, highly organised and comfortable taking ownership of issues from start to finish. You’ll also enjoy identifying opportunities to improve the client experience and contribute to the growth of the business.

If you’re a people-focused professional who enjoys building relationships and making things happen, we’d love to hear from you.