Sales Support Officer

Foit Group; Sydney; On-site; AUD 65,000 - 78,000; Full time

Job summary

FOIT Group is seeking a diligent Sales Support Officer to empower the Account Manager by handling administrative tasks, scheduling, travel arrangements and data entry. You will own the back-end of the account management process, enabling front‑line client engagement.

You will prepare quotes in Zomentum, manage procurement and renewals, maintain CRM accuracy, and coordinate client reviews. Strong organization and communication will help you build trusted relationships across teams and with

Qualifications

• Experience in administrative support within a client-facing role
• Ability to manage calendars and travel arrangements
• Proficient at creating quotes and proposals
• Familiarity with CRM and quote tools

Responsibilities

• Manage the Account Manager's diary, including scheduling and prioritisation of appointments
• Assist with meeting logistics, including travel bookings, agendas and material preparation
• Handle routine client enquiries such as billing questions and site changes
• Build Quarterly Business Review packs by consolidating data from ConnectWise PSA, RMM, security and cloud platforms
• Schedule client meeting cadence in line with engagement schedules
• Prepare quotes and proposals in Zomentum and submit for approval
• Follow up outstanding quotes on a regular cadence and secure sign-off
• Source vendor and distributor pricing, confirming stock and lead times
• Raise purchase orders against approved quotes and track to delivery
• Monitor expiry dates and identify upcoming renewals with a rolling 90‑day view

Skills

Relationship building

Effective communication

Time management

Organisational skills

Tools

CRM software

ConnectWise PSA

Zomentum

RMM

Cloud platforms

Job description

The Sales Support Officer provides dedicated administrative and coordination support to the Account Manager, enabling the Account Manager to spend more time in front of clients and less time on preparation, follow-up and data entry. The role owns the administrative engine behind the account management function, covering quoting, procurement, client review preparation, CRM accuracy, agreement renewals and routine client correspondence.

Key responsibilities

• Manage the Account Manager's diary, including scheduling, prioritisation of appointments and protection of time set aside for client engagement
• Assist with meeting logistics, covering room and travel bookings, agendas, client confirmations and preparation of materials in advance of each meeting
• Handle routine non-technical client enquiries such as billing questions, contact and site changes and general account administration, escalating anything technical to the Service Desk and anything commercial to the Account Manager
• Build Quarterly Business Review packs by consolidating data from ConnectWise PSA, RMM, security and cloud platforms into the standard FOIT QBR template
• Schedule the client meeting cadence in line with the engagement schedule for each account segment
• Prepare quotes and proposals in Zomentum from the Account Manager's scope notes and submit them for approval before release to the client
• Follow up outstanding quotes on an agreed cadence and secure client sign-off
• Source vendor and distributor pricing, confirming stock availability and lead times
• Raise purchase orders against approved quotes and track them through to delivery
• Monitor expiry dates and identify upcoming warranty and support renewals well ahead of lapse, working to a rolling ninety day forward view

About you

• Builds and maintains constructive and effective relationships with peers internally and externally
• Can cultivate rapport and build trust with end users and site managers
• Communicates proactively, clearly and effectively with team members, peers and management
• Adapts communication content, channel and style to the audience to increase understanding and acceptance
• Identifies flaws in own and others thinking and can discuss these constructively
• Integrates information from a range of sources, able to see patterns and themes
• Do the simple things right and consistently
• Takes the time to complete a job properly
• Maintains focus on scheduled task despite distractions
• Manages time and workload to ensure the most important activities are prioritised and achieved

About us

FOIT Group is a leading managed IT service provider based in the heart of the Sydney CBD. Since 2008, we've been here to help clients navigate IT and transform their business through innovative and comprehensive technology solutions. Being a full-stack IT partner, we traverse all aspects of technology. We pride ourselves on our reputation for quality and outstanding customer service while consistently delivering the right tech fit to our clients.