Account Director

TRIBE; Sydney; On-site; AUD 160,000 - 210,000; Full time

Benefits offered by this job

Iconic brand campaigns

Collaborative team

Ownership of work

Growth opportunities

Values-driven culture

Six standards in practice

Job summary

TRIBE is seeking an Account Director to lead our Australian team, owning our highest-value accounts and setting strategy with commercial direction up to CMO level. The role reports to the Regional Senior Sales Lead (APAC) and involves managing senior client relationships, growth, renewals, and QBRs.

Based in Australia with flexibility for Sydney/Melbourne, you’ll oversee creator sourcing and campaign delivery, while maintaining margin targets and ensuring campaigns land on time and with high

Qualifications

• 6+ years of account management experience with senior client relationships and a portfolio.
• Proven track record of revenue and retention targets at portfolio level.
• Experience managing senior stakeholders up to CMO level.
• Experience leading strategic account planning, QBRs, and growth conversations.
• Strong understanding of creator economy, sourcing, and campaign delivery.
• Ability to manage multiple accounts with varying risk levels.
• Solid commercial and financial acumen including margin management and reporting.

Responsibilities

• Own commercial growth across your portfolio, including expansion and renewals.
• Lead strategic account planning and map opportunities to client marketing goals.
• Run business reviews and QBRs with performance insights and direction.
• Spot and pitch new opportunities and expansions within existing accounts.
• Support big new business pitches alongside the sales team.
• Maintain senior client relationships at CMO/Marketing Director level.
• Champion TRIBE’s value within each client’s broader marketing strategy.
• Oversee creator sourcing and campaign delivery across the portfolio.
• Get hands-on on key accounts or high-stakes pitches when needed.
• Keep knowledge of the creator landscape and TRIBE platform current.
• Own margin performance and budget management across the portfolio.
• Lead client communications and monitor account health with action.
• Share knowledge to help develop Senior Account Managers & Executives.
• Contribute to evolving account and delivery strategy.

Skills

Account management

Strategic planning

Client relationships

Revenue ownership

Commercial negotiation

QBR leadership

Job description

We’re TRIBE, and we’ve spent the last 10 years changing how brands and creators work together. Founded by Jules Lund, we’ve grown from an Australian start-up into a global team across 4 offices, working with some of the world’s best brands and partnering with Meta, TikTok, YouTube, Snap, and Pinterest along the way.

We’re now looking for an Account Director to join our Australian team, reporting to our Regional Senior Sales Lead (APAC). This is a senior, commercially led role where you’ll own TRIBE’s highest-value and most business-critical accounts, setting strategy and commercial direction across your portfolio and holding the client relationships that matter most, right up to CMO level.

If you can operate at a senior commercial level without losing touch with the work, and you’re just as comfortable leading a QBR as rolling up your sleeves on a live campaign, we’d love to hear from you.

What You’ll Do:

• Own commercial growth across your portfolio, from expansion and proactive pitching to renewals.


• Lead strategic account planning, mapping opportunities across each client’s broader marketing goals.


• Run business reviews and QBRs that present performance and insights and set clear direction for what’s next.


• Spot and pitch new opportunities, campaign formats, and expansion within existing accounts.


• Play a key role in TRIBE’s biggest new business pitches, working alongside the sales team.


• Hold and grow senior client relationships, typically at CMO or Marketing Director level, and represent TRIBE in the rooms that matter.


• Champion TRIBE’s value and positioning within each client’s broader marketing strategy.


• Oversee creator sourcing and campaign delivery across the portfolio, making sure campaigns land on time and quality, pace, and margin targets are met.


• Get hands‑on with sourcing, negotiation, project management, or delivery when it counts: on key accounts, high‑stakes pitches, or when the team is stretched.


• Keep a strong working knowledge of the creator landscape and TRIBE’s platform, so you’re credible and effective when you step in.


• Own margin performance across your portfolio, balancing budget, creator costs, and scope.


• Lead client communication on priority accounts, and stay close to client comms on accounts run by our Senior Account Managers, Account Managers, and Account Executives.


• Own retention and satisfaction across your portfolio, with reporting and account health tracking that actually gets acted on.


• Make sure data collection is accurate and that financial admin and reporting procedures are upheld and championed across the team.


• Share knowledge and best practice to help develop our Senior Account Managers, Account Managers, and Account Executives.


• Help shape the evolution of TRIBE’s broader account and delivery strategy.

To Qualify, You’ll Need:

• 6+ years of experience in account management within influencer marketing, social, media, or a creative/digital agency, including ownership of senior client relationships and a portfolio of accounts.


• A proven track record of owning revenue and retention targets at a portfolio level.


• Experience managing senior client stakeholders, up to CMO level.


• Experience leading strategic account planning, QBRs, and commercial growth conversations.


• A strong understanding of the creator economy, creator sourcing, and campaign delivery.


• Experience managing multiple accounts at varying stages and risk levels at once.


• Solid commercial and financial acumen, including margin management and reporting.

And to truly thrive, you’ll have:

• A genuine passion for creator, social, and influencer marketing. You follow it because you love it.


• The ability to flex between strategic oversight and hands‑on delivery, and to know when each is needed.


• Calmness and resilience under pressure, especially when stepping in on live account or delivery issues.


• Strong people instincts that let you support and develop others without a formal reporting line.


• Confidence in the room with senior stakeholders, and the credibility to back it up.


• Strong organisational skills, so you stay across the details even when you’ve got a lot on.


• Adaptability. Things move fast here, and that excites you more than it stresses you out.

What we will offer in return:

• The chance to work on campaigns with some genuinely iconic brands alongside creators who are doing really interesting things.


• A team that’s collaborative, down to earth, and good at what they do.


• Real ownership over your work: we trust people to get on with it.


• Room to grow as we continue to scale.


• Our values, Grow and Embrace Uniqueness: we keep learning and help others grow, and we make space for everyone to bring their whole self to work.


• A culture built on six standards we actually operate by: Ownership, Clarity, Candour, Challenge, Discipline, and Impact.

Based in Melbourne? We’d still love to hear from you. Although this role is listed under Sydney, it’s open to candidates in both Sydney and Melbourne.