Client Manager

Genero; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Genero is seeking a Client Manager to lead top-tier client relationships and guide large-scale content programs across Australia and the APAC region. You’ll manage from briefing to final delivery, ensuring creative excellence and timely production within a hybrid Sydney/Melbourne framework.

You’ll work with global brands, collaborate with our creator network, and contribute to platform processes. The role requires strong relationship skills, strategic thinking, and hands-on delivery across

Qualifications

• Bachelor’s degree or equivalent practical experience is required.
• 3-5 years’ experience in a similar agency/brand/media role.
• Experience in managing creator content programs with social creators and talent managers.
• Proven ability to deliver results with a strong client service mindset.
• Excellent problem-solving, communication and stakeholder management skills.
• Ability to manage multiple projects and clients simultaneously.
• Solid understanding of social/digital content best practices across platforms like Instagram, TikTok, YouTube, Facebook and Pinterest.

Responsibilities

• Manage large-scale content programs and partnerships, ensuring impactful work and fast turnarounds.
• Build strong client relationships as a trusted day-to-day partner.
• Oversee day-to-day creative and production workflows, including budgets, timelines and quality.
• Coordinate with social creators from discovery through briefing and delivery.
• Collaborate with our creator network to elevate ideas and execution for brands.
• Guide clients in shortlisting and selecting creators and pitches on briefs.
• Contribute ideas to improve our platform, tools and processes for clients and creators.

Skills

Taste

Relationship builder

Self starter

Meticulous

Education

Bachelor’s degree or equivalent practical experience

Job description

Genero is a creative production platform that connects brands with a global network of independent creative businesses, professional creatives and social creators. Our creative delivery system combines tech, talent and service to help in-house marketing teams produce social and digital content at speed and scale.

We’re global, with an Australian HQ and offices in New York, London, São Paulo, Singapore, Sydney and Melbourne. Our clients include Meta, P&G, AB InBev, Pinterest, L’Oréal, Google and Canva.We’re on an ambitious growth trajectory in Australia and this is a fantastic opportunity to grow and expand your remit in a company operating at the intersection of creativity, technology and media.

Client Manager - Australia

Create world-class content for leading global brands

Based in Sydney or Melbourne, you’ll manage some of our most important client relationships and projects across Australia and the rest of Asia Pacific.

As a Client Manager, you’ll work on high-impact content and creative programs from briefing through to final delivery - ensuring creative excellence, fast turnarounds and production that runs on time.

You’ll play an important role within our Asia Pacific team and collaborate closely with our broader global network. You’ll work with some of the world’s leading brands including Canva, Meta, YouTube, Procter & Gamble and Pinterest, delivering best-practice content built for today’s digital platforms.

This is a hybrid role, working remotely with regular in-person time with the rest of our Sydney and Melbourne-based teams.

What you’ll do

• Work on large-scale content programs and partnerships, ensuring we deliver impactful work that performs
• Build strong client relationships as a trusted day-to-day partner
• Manage day-to-day creative and production workflows, including oversight of budgets, timelines and quality to exceed client expectations
• Manage the process with social creators, from discovery, contracting and coordination to briefing and delivery
• Collaborate with our creator network to elevate creative ideas and execution for our brands
• Guide clients in shortlisting and selecting the right creators and pitches on their briefs, ensuring the right partners are selected to bring ideas to life
• Contribute ideas to improve our platform, tools and processes for clients and creators

Attributes we hire for

• Taste. You live on social. You know what good looks like on TikTok, Instagram, Pinterest and YouTube, you can spot a creator before they’re everywhere, and you can explain why one piece of content works and another doesn’t.
• Relationship builder. Clients, creators and talent managers trust you quickly and keep trusting you, because you listen, you’re straight with them and you do what you said you would.
• Self starter. You don’t wait to be asked. You own your accounts from brief to delivery, and when a client's plans change, you find a way through.
• Meticulous. Budgets, contracts, usage rights and deadlines are right the first time. Clients never have to check your work.

What you’ll bring - minimum

• Bachelor’s degree or equivalent practical experience
• 3-5 years’ experience in a similar role within an agency, MCN, brand or media environment
• Experience in managing creator content programs, including collaborating directly with social creators and talent managers across the end-to-end creative process
• Proven ability to deliver results with a client service mindset
• Exceptional problem-solving, communication and stakeholder management skills
• Ability to manage multiple projects and clients simultaneously
• Solid understanding of social and digital content best practice across platforms like Instagram, TikTok, YouTube, Facebook and Pinterest