Digital / Senior Digital Account Manager

RO Digital; Sydney; On-site; AUD 90,000 - 135,000; Full time

Job summary

RO Digital is seeking a Digital / Senior Digital Account Manager in Sydney. You will own day-to-day relationships on major accounts, briefing creators, coordinating content production, and driving performance across paid social channels.

You’ll leverage your digital marketing expertise to develop strategies, roadmaps, and data-driven optimisations, always aligning with client KPIs. You’ll collaborate with a production team, manage content from concept to delivery, and grow accounts with a focus

Qualifications

• Excellent verbal and written communication with clients.
• Ability to translate business problems into digital opportunities.
• Experience in agency account management or digital strategy (≈3 years).
• Wamiliarity with approved AI tools is a plus.
• Content or influencer campaign experience is advantageous.

Responsibilities

• Build deep client knowledge about their business, competitors, customers and market landscape.
• Collaborate with inhouse producer and creators to develop videography, photography, design, UGC and influencer content.
• Source, brief and manage creators and influencers, including contracts and usage rights.
• Amplify creator content through paid social and report on performance.
• Own day-to-day client relationship across major accounts and projects.
• Develop market-leading strategies for new business opportunities and existing clients.
• Set quarterly account roadmaps aligned to client KPIs and objectives.
• Coordinate with operations to deliver campaigns with thorough briefing and clear communication.
• Interpret results and surface insights to drive performance beyond KPIs.
• Spot opportunities to grow accounts and expand scopes.

Skills

Communications

Relationship building

Organised

Digital marketing

Paid social

SEO/SEM

Content production

AI tools

Tools

Meta Ads Manager

TikTok Ads Manager

Google Ads

GA4

Looker Studio

Job description

Digital / Senior Digital Account Manager

One minute you'll be working with our videographer on our latest Reel, the next you'll be briefing creators for an influencer campaign or deep in campaign data with our specialists, uncovering testing and optimisation opportunities. You'll own the day-to-day relationship on major accounts and projects, and we'll lean on your creativity and love of digital to help our clients grow, while surrounding you with the support and collaboration to keep growing yourself.

Key responsibilities

Build deep client knowledge, becoming an expert in their business, competitors, customers and market landscape.

Work with our inhouse producer and creators to develop content including videography, photography, design, UGC and influencer content, ensuring work is on-brief and on-brand.

Source, brief and manage creators and influencers, including contracts and usage rights.

Amplify creator content through paid social and report on its performance.

Own the day-to-day client relationship across major accounts and projects, keeping delivery consistent and high quality on every channel.

Leverage your expertise in digital, media and content to develop market-leading strategies for both new business opportunities and your existing client base.

Set quarterly account roadmaps aligned to client KPIs and business objectives, with plenty of support as you grow into it.

Work closely with our operations team to deliver client campaigns through thorough briefing, organised project management and great communication.

Tap into your love of data and analytical nous to interpret results, surface insights and drive performance improvements that exceed KPIs.

Spot opportunities to grow your accounts, turning great work into expanded scopes and longer-term client relationships.

About you

You're a confident communicator and a natural relationship builder. Clients feel heard and understood, and you can translate their business and marketing problems into digital opportunities for us to execute.

People say you're organised. Very organised. And you can help your clients, our team and our external suppliers get more organised as well.

You're a solid digital marketer, conversant across paid social, SEM, SEO, display, programmatic, content and production, and comfortable in the platforms that matter: Meta Ads Manager, TikTok Ads Manager, Google Ads, GA4 and Looker Studio.

You've worked with creators or on influencer campaigns, and you have an eye for short-form content that performs.

You have around three years behind you in agency account management or digital strategy, and you're confident using (or receptive to learning) approved AI tools. Content or influencer experience is a plus.

You're calm, credible and solutions-focused when the pressure comes on, and you balance strategic thinking with operational discipline.

You love the space and are vested in staying ahead of the game. The digital landscape changes quickly and we need to move with it.

About us

RO is a progressive, expanding team of digital marketers working across a range of household brands and verticals, from FMCG and food service to cosmetics, education and wellness. We're a growing team, capable of big things. We do everything in-house, which means you'll get great support across the full digital spectrum. You'll join a tight-knit agency with a great culture, experienced mentors and strong career development opportunities. We're based at The Commons in Chippendale, a creative co-working space.