Account Director

Aussie Broadband Limited; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Fitness Passport

Flexible work

Employee Assistance Program

Partner discounts

Rewards program

Training & development

Merch allowance

Job summary

Aussie Broadband in Melbourne is seeking an Account Director for our Enterprise & Government team. You will own a portfolio of strategic accounts and deliver growth, retention and strong customer outcomes.

You’ll connect customer objectives with telco and technology solutions, including SD-WAN, NBN and SASE, while collaborating with senior managers to drive revenue and success.

Qualifications

• Proven experience in a senior sales or Account Director-level role managing complex, high-value customer portfolios.
• A strong background in B2B sales, strategic account management and end-to-end customer lifecycle ownership.
• Demonstrated success developing and executing commercial strategies that drive growth, retention and customer expansion.
• Exceptional communication, negotiation and stakeholder management skills with senior internal and external audiences.
• A strategic, customer-first mindset backed by strong execution, accountability and commercial ownership.
• The resilience and adaptability to thrive in a fast-paced environment, with a collaborative approach that brings people with you.

Responsibilities

• Build and maintain trusted relationships with strategic key accounts.
• Create and execute structured account and territory plans that reduce churn and drive growth.
• Identify and progress upsell, cross-sell and expansion opportunities.
• Manage pipeline visibility, forecasting and sales activity accurately in Salesforce.
• Bring internal teams, customer stakeholders and key vendors together to deliver coordinated outcomes.
• Own account performance and consistently deliver against revenue, growth, retention and engagement targets.

Skills

Senior sales

Account Director

B2B sales

Strategic account management

Stakeholder management

Forecasting

Upsell & cross-sell

Commercial strategy

Salesforce

Tools

Salesforce

Job description

About Us

About Us At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure. Our culture is built on five values that guide everything we do: Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun Enterprise & Government | Internal Opportunity

We’re inviting expressions of interest for the position of Account Director in the Enterprise & Government team. Reporting to the State Sales Manager, this internal opportunity offers the chance to take ownership of a portfolio of top-tier strategic accounts, build trusted executive relationships, and deliver sustainable growth, strong retention and outstanding customer outcomes.

About the role

As Account Director, you’ll be the trusted adviser and primary point of contact for some of our most strategic customers. You’ll shape account plans, strengthen engagement, uncover growth opportunities and connect customer objectives with the right telco and technology solutions, including SD-WAN, NBN and SASE. Supported by the General Manager, National Manager and State Manager, you’ll help customers succeed while achieving revenue, growth and retention targets.

What you’ll be doing

• Build and maintain trusted relationships with strategic key accounts.
• Create and execute structured account and territory plans that reduce churn and drive growth.
• Identify and progress upsell, cross-sell and expansion opportunities.
• Manage pipeline visibility, forecasting and sales activity accurately in Salesforce.
• Bring internal teams, customer stakeholders and key vendors together to deliver coordinated outcomes.
• Own account performance and consistently deliver against revenue, growth, retention and engagement targets.

What you’ll bring

• Proven experience in a senior sales or Account Director-level role managing complex, high-value customer portfolios.
• A strong background in B2B sales, strategic account management and end-to-end customer lifecycle ownership.
• Demonstrated success developing and executing commercial strategies that drive growth, retention and customer expansion.
• Exceptional communication, negotiation and stakeholder management skills with senior internal and external audiences.
• A strategic, customer-first mindset backed by strong execution, accountability and commercial ownership.
• The resilience and adaptability to thrive in a fast-paced environment, with a collaborative approach that brings people with you.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

For questions, reach out to [e-mail].